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Skills

  • Filing and data archiving
  • Program files maintenance
  • Spreadsheet management
  • Business correspondence
  • Financial reporting
  • Accounting familiarity
  • Writing reports
  • Ability to meet tight regulatory deadlines
  • Scheduling and calendar management
  • Database administration

Work Experiences

  • Developed and implemented records handling standard operating procedures.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Updated the program's process information in the tracking system.
  • Created a new data management system that reduced data retrieval time by 9%.
  • Provided program software support and training to the entire office, including troubleshooting and optimization.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Achieved Innovation Award for best safety practices.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Prepared to bring 10 years of experience to Vantage and take on a new and challenging role.
  • Dedicated to keeping track of program data, creating initiative reports, and strategic planning.
  • Team player who is knowledgeable in project management and client relations.
  • Fleet Administrative Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Proven track record of updating offices and increasing overall productivity.
  • Offering 10 years of experience in customer relations management.

Accomplishments

  • Documented and resolved category which led to process.
  • Scheduled regular fleet safety seminars, achieving Innovation Award recognition for best safety practices in 2018.
  • Designed a fuel utilization dashboard using Microsoft Excel that improved transparency and saved 11 annually.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 3 in the development of initiative.
  • Played an integral role in securing fleet management contracts, contributing to a 50% fleet expansion in 2016.
  • Monitored key fleet performance indicators (KPIs) to improve vehicle utilization rates by 22%.
  • Coordinated high-volume paperwork processing, maintaining 100% accuracy during audit reviews.
  • Developed a reporting process to monitor KPIs, improving fleet downtime management by 71%.
  • Tracked fuel usage discrepancies across 6 vehicles, delivering cost savings of 43% annually.

Affiliations

  • Association for the Work Truck Industry (NTEA) Member
  • American Fleet Leasing Association Affiliation
  • National Association of Social Workers
  • International Society of Logistics (SOLE) Member
  • Motor Fleet Safety Training by the National Safety Council
  • Industrial Fleet Safety Council of North America Member
  • Association for Commuter Transportation (ACT) member
  • Professional Leadership Program through the Transportation Club of Boston
  • American Society of Safety Professionals
  • Lions Club

Certifications

  • Advanced Inventory Management Certification by program
  • Project Management Professional (PMP)
  • Automotive Service Excellence (ASE) Certification in Fleet Mechanics
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Financial Management for Fleets by metric
  • Apple Certified Associate (ACA)
  • Certified Transportation Professional (CTP) by National Private Truck Council (NPTC)
  • DOT Compliance Training Certification by Beacon Labs
  • Certified Professional in Supply Management (CPSM)
  • ServSafe

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