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Skills

  • Conflict resolution in application reviews
  • Strategic planning
  • Workflow planning
  • Budget management for admissions projects
  • Applicant Tracking Systems (ATS)
  • System equipment
  • Customer service
  • Relationship development
  • Payroll and budgeting
  • Credit and collections

Work Experiences

  • Achieved 37% first-year application growth.
  • Attracted 23% more applicants from Phoenix.
  • Restructured installation processes and staff teams, resulting in a 16% increase in productivity.
  • Achieved over 18 acceptances post-deadline.
  • Achieved response time under three years.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on cross-functional collaboration and vendor management.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Adjusted strategies to align with annual enrollment goals.
  • Achieved a 81% increase in completed enrollments.
  • Achieved a 53% participation rate.

Summaries

  • HubSpot expert with database management experience.
  • Highly skilled in stakeholder engagement terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Professional in office management and administration with 18 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Accomplished Admissions Office Manager with exceptional leadership skills, having developed 18 admissions counselors into high-performing professionals who secure promotions based on performance.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Within Miscellaneous, senior Admissions Office Manager and outstanding performer in process improvement and workflow optimization.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • With 17 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.

Accomplishments

  • Facilitated 15 student ambassador interviews for virtual open houses, leading to 74% increase in attendance at these important recruitment events.
  • Successfully reduced the volume of incomplete applications by 55% through targeted follow-ups and enhanced communication templates.
  • Developed a system for analyzing application patterns that contributed directly to refocusing recruitment efforts on high-yield activities, boosting enrollments by 4.
  • Revised admissions documentation to align with changes in federal and institutional policies, ensuring 100% compliance in audits.
  • Collaborated with the marketing team to launch targeted campaigns, driving 48% more high-value application submissions from key demographics.
  • Implemented a comprehensive reporting structure for tracking weekly and monthly admissions metrics, improving forecast accuracy by 51%.
  • Resolved product issue through consumer testing.
  • Collaboratively developed and implemented new recruitment strategies, leading to a 56% higher attendance rate at admissions webinars.
  • Developed and implemented measures to track high-engagement leads from marketing channels, increasing lead-to-application conversion rates by 84%.
  • Collaborated with team of 7 in the development of metric.

Affiliations

  • The College Board
  • Association for Institutional Research (AIR)
  • Toastmasters
  • National Scholarship Providers Association (NSPA)
  • American Society of Safety Professionals
  • American Educational Research Association (AERA)
  • National Institute for Learning Outcomes Assessment (NILOA)
  • Association of American Colleges and Universities (AAC&U)
  • International Association for College Admission Counseling (International ACAC)
  • Association of Graduate Enrollment Management (NAGAP)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Diversity in Admissions Management (CDAM)
  • Salesforce
  • CompTIA A+ Technician
  • Online Student Recruitment and Retention Certification
  • Certified Educational Planner - Postsecondary Admissions Ironclad Systems
  • Project Management Certification for Administrative Leaders - Beacon Labs
  • First Aid/CPR Certified
  • Certified Admissions Budget Planning Specialist (CABPS)
  • ServSafe

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