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Skills

  • Database administration
  • Presentation design
  • MS Office
  • Admissions team leadership
  • Budgets
  • Workflow planning
  • Communications
  • Application review coordination
  • Staff management
  • Strategic planning

Work Experiences

  • Collaborated with marketing on targeted campaigns, increasing first-year student enrollments by $10 in tuition revenue.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Intervened between Admissions Office Managers during arguments and diffused tense situations using performance reporting and team leadership.
  • Organized framework meetings for 4 Admissions Office Managers and coordinated the availability of conference rooms for attendees every 6 months.
  • Achieved reduction in processing time by 6 months.
  • Organized corporate and office conferences for company employees and guests.
  • Gathered and analyzed administrative cost data in order to prepare three years budgets for corporate management.
  • Collaborated with marketing on targeted campaigns.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.

Summaries

  • 17 years of experience streamlining processes, managing talented team members, and performing process improvement by an educated professional.
  • Achieved a 29% conversion improvement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Admissions Office Manager.
  • Admissions Office Manager who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Adaptable person with data analysis and strategic planning abilities.
  • HubSpot expert with database management experience.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Achieved a 12% reduction in conflicts.
  • Within Miscellaneous, senior Admissions Office Manager and outstanding performer in process improvement and workflow optimization.

Accomplishments

  • Developed and implemented measures to track high-engagement leads from marketing channels, increasing lead-to-application conversion rates by 84%.
  • Collaborated with team of 7 in the development of metric.
  • Documented and resolved process which led to category.
  • Customized and managed applicant communications using CRM software, increasing open rates by 64% and decreasing inquiry response times from several months to several months.
  • Prepared admissions trend reports on a monthly basis for upper management, providing strategic insights that aided in increasing international student enrollment by 45%.
  • Optimized department workflows, reducing overall application processing time from 6 months to two years, resulting in a smoother admissions cycle and higher applicant satisfaction.
  • Revised admissions documentation to align with changes in federal and institutional policies, ensuring 100% compliance in audits.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the admissions team in exceeding enrollment targets by 56% through streamlined application review processes and enhanced outreach efforts.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Independent College Admission Professionals (AICAP)
  • American Medical Informatics Association
  • Association for the Promotion of Campus Activities (APCA)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Association of American Colleges and Universities (AAC&U)
  • Council for Advancement and Support of Education (CASE)
  • Consortium on Financing Higher Education (COFHE)
  • The National Faculty Exchange

Certifications

  • Certified College Admissions Counselor (CCAC)
  • Professional Certificate in Higher Education Leadership 2024
  • Fellow of the National Association for College Admission Counseling (NACAC)
  • Student Information System (SIS) Certification – SAP
  • Advanced Training in Admission Process Automation - ServiceNow
  • Crisis Management in Higher Education Certification 2023
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Diversity in Admissions Management (CDAM)
  • Financial Aid Office Partnership Manager Certification (FAPMC)

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