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Skills

  • MS Office
  • Project organization
  • Team leadership and supervision
  • Relationship development
  • Compliance with company policies
  • Operational improvement
  • Inventory control and management
  • Problem resolution
  • Cost control strategies
  • Employee onboarding and orientation

Work Experiences

  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across method calendars and programs.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that framework operations ran smoothly.
  • Achieved a 20% reduction in material costs.
  • Created system and metric reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Assessed employee performance over a one year period and provided constructive feedback to help them improve.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Customer-focused professional with 14 years of experience in the Food and Beverage sector.
  • Trainee Duty Manager who is proactive and meticulous, with over 6 years of experience in the system industry.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Power BI expertise.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Costs were consistently reduced while profits were increased.
  • Professional who is both energetic and poised.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.

Accomplishments

  • Fostered a team-oriented environment via open communication channels, yielding 55% higher productivity in daily operations.
  • Documented and resolved standard which led to system.
  • Reduced operational downtime by 19% by streamlining communication and shift handover processes between team members.
  • Managed time-sensitive projects by balancing multiple priorities, leading to timely completion with zero missed deadlines.
  • Coordinated the resolution of staffing shortages by optimizing shift rotations, reducing overtime by 79%.
  • Used method to centralize communication, reducing inter-departmental miscommunications and resulting in a 25% improvement in issue resolution times.
  • Boosted morale and teamwork among cross-functional teams by executing a new staff recognition program, which decreased turnover rates by 55%.
  • Trained new hires on company protocols, reducing onboarding time by 35% and improving the retention rate of new employees.
  • Successfully mediated staff disputes, resolving conflicts amicably and reducing workplace tension, leading to a more harmonious team environment.
  • Initiated a cross-training program that increased staff versatility, improving overall team performance by 63%.

Affiliations

  • American Management Association (AMA)
  • International Association of Professional Hospitality Managers
  • Society of Women Engineers
  • Project Management Institute
  • Toastmasters International
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Professional Convention Management Association (PCMA)
  • Association for Supply Chain Management (APICS)
  • International Society for Hospitality Consultants (ISHC)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Restaurant Supervisor (CRS) - 2015
  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP) - 2017
  • CompTIA Network+
  • Certified Shift Supervisor - 2019
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Lodging Security Officer (CLSO) - 2018
  • Certificate in Team Building and Leadership - Vantage

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