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Skills

  • Equipment lifespan extension
  • Supervision
  • Root cause analysis
  • Installation tracking systems
  • Safety training facilitation
  • Standard equipment
  • Problem resolution
  • Process improvement initiatives
  • Process improvement
  • Operational improvement

Work Experiences

  • Improved maintenance employee training programs were implemented by me.
  • Allowed for customized approaches.
  • Automated manual reporting processes.
  • Championed service innovations, securing 2 in funding for new tools and technologies to improve technical operations scalability.
  • Championed service innovations.
  • Consistently exceeded team targets for service quality.
  • Adjusted supply levels to keep stock within ideal parameters for anticipated demand.
  • Avoided service disruption.
  • Achieved a 56% reduction in equipment downtime.
  • Analyzed customer service trends.

Summaries

  • Maintenance Supervisor with 8 years of experience supervising janitorial and maintenance tasks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • With over 4 years of experience successfully managing front-line system operations, I am a gifted leader and analytical problem-solver.
  • Contributed to long-term loyalty.
  • Achieved a 25% improvement in certification rates.
  • Contributed to their promotion to supervisory roles within 2021.
  • Achieved a 15% reduction in downtime.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Achieved a 73% decrease in downtime.
  • Accomplished Senior Service Supervisor with extensive experience in developing and implementing SOPs to reduce service errors by 26% and improve overall team efficiency.

Accomplishments

  • Led the design and implementation of a new CRM system in the service department, improving customer case tracking accuracy by 46%.
  • Developed relationships with key vendors resulting in higher priority on parts deliveries, decreasing lead times by 12 days and improving job completion rates.
  • Effectively managed a diverse team of 18, leading to a team-wide service task completion rate of 39% or higher for 15 consecutive quarters.
  • Reduced the response time for emergency service calls from initiative to standard through team restructuring and process automation.
  • Monitored KPIs and performance metrics, helping sales consistently exceed service response goals by 59% over one year.
  • Championed a company-wide initiative to adopt a proactive asset management approach, reducing unplanned outages by 19% over 6 months.
  • Trained staff in safety compliance, maintaining a perfect record for 14 consecutive inspections and gaining certification in Six Sigma.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced staff performance reviews through an analytics-driven approach, leading to 55% improvement in technician productivity after one year.
  • Introduced new tools and processes that increased technician efficiency, cutting service times by 57% without compromising service quality.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • Project Management Institute
  • Maintenance and Operations Management Leadership Forum
  • Equipment Management Professionals Network
  • Society of Human Resource Management
  • National Fire Protection Association (NFPA) – Safety Protocols Contributor
  • Service Council – Leadership in Service Transformation Member
  • Association of Information Technology Professionals
  • Institute of Industrial and Systems Engineers (IISE) membership
  • Toastmasters

Certifications

  • Apple Certified Associate (ACA)
  • HVAC Excellence Professional Level Certification
  • Certified Supervisor (CS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Operations Specialist (COS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Maintenance & Reliability Professional (CMRP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)

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