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Skills

  • First Aid/CPR
  • Business operations
  • Problem resolution
  • Team management
  • Freight coordination and scheduling
  • Carrier relationship management
  • Client relationship management
  • ERP software proficiency (Salesforce)
  • Supply chain optimization
  • Supervision

Work Experiences

  • Created comprehensive cost analysis reports.
  • Oversaw the delivery of process project by initiative team, which resulted in process.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Delivered exceptional customer service, achieving a 21% client retention rate through effective communication and problem-solving.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a $7 cost reduction annually.
  • Collaborated with freight carriers.
  • Achieved a 53% decrease in late deliveries.
  • Designed and maintained an Excel model.
  • Achieved results within one year.

Summaries

  • Cut transportation expenses by $16 annually.
  • Collaborative Freight Forward Management Assistant with a talent for partnering with customs brokers to expedite clearance, reducing lead times by 15% on specialized shipments.
  • Collaborative Freight Forward Management Assistant.
  • Achieved 63% compliance accuracy.
  • Coordinated shipments across multiple regions.
  • Customer-focused Freight Forward Management Assistant dedicated to delivering high-quality service, achieving a customer satisfaction increase of 67% in 2015.
  • Achieved a 58% improvement in on-time deliveries.
  • Boosted overall freight shipment throughput.
  • Accomplished in reducing freight discrepancies by 76%.
  • Client-focused Freight Forward Management Assistant skilled in customs clearance processes, increasing client retention rates by 71% through regular, transparent updates.

Accomplishments

  • Implemented a KPI dashboard to track and report freight performance, resulting in a 82% increase in on-time deliveries.
  • Developed and maintained carrier rate comparisons, leading to more cost-effective shipping decisions and an annual savings of $10.
  • Reduced transportation costs by $14 annually through meticulous analysis of carrier rates and contract negotiations.
  • Reconciled freight invoices and discrepancies, resulting in recoveries of $4 in overpayments during 2020.
  • Managed incoming/outgoing freight documentation, reducing reporting inconsistencies by 51% through process standardization.
  • Successfully integrated new freight management software, reducing administrative workload and resulting in 62% faster shipment processing times.
  • Improved operational efficiency resulting in a 37% reduction in transit times by optimizing routing and carrier selection.
  • Created and maintained a shipment tracking system that reduced lost or misrouted packages by 84%, resulting in higher customer satisfaction.
  • Tracked and monitored freight shipments to ensure timely delivery, successfully decreasing the percentage of late arrivals by 47%.
  • Monitored fuel surcharges and negotiated with carriers to cap rising costs, resulting in a yearly savings of $8.

Affiliations

  • NVOCC (Non-Vessel Operating Common Carrier) Certification
  • Air & Ocean Partners Network
  • American Society of Transportation and Logistics (AST&L)
  • Global Maritime Professionals Association (GMPA)
  • Professional Freight Auditors Network
  • Certified Global Business Professional (CGBP)
  • International Compliance Professionals Association (ICPA)
  • Toastmasters
  • Rotary International
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • Project Management Professional (PMP)
  • Customs House Brokerage License
  • Certified Export Specialist (CES)
  • Certificate in Import/Export Operations by Cedar Works
  • International Trade and Customs Specialist (ITCS)
  • Diploma in Logistics and Freight Forwarding by system
  • Lean Six Sigma Green Belt Certification
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Freight Management Certification by procedure

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