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Skills

  • Food station setup
  • Continuous Improvement Initiatives
  • Table setting
  • Cross-training in Front and Back of House roles
  • Wine service
  • Food Safety and Hygiene Compliance
  • To-go order preparation
  • Food tray carrying
  • Operational improvement
  • Cash handling accuracy (up to 47%)

Work Experiences

  • Awarded Innovation Award.
  • Achieved this over 18 months.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Boosted average guest check amounts by $5.
  • Coordinated private events.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic procedure restaurant.
  • Achieved improvements within 6 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Front of House Employee with over 11 years of standard and procedure service experience.
  • Accommodated more guests during peak hours.
  • Balanced accounts with minimal discrepancies.
  • Dedicated Food Service worker with a track record of success in metric environments and a commitment to supporting the team through hard work and knowledgeable service.
  • Adept at hands-on service management.
  • Collaborative employee skilled in working with kitchen staff to ensure meal accuracy and timely service, decreasing food wait times by 18 minutes during high-volume shifts.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Costs were consistently reduced while profits were increased.
  • Front of House Employee is a multi-talented Front of House Employee who is consistently rewarded for planning and operational improvements.
  • Contributed to $2 in additional revenue.

Accomplishments

  • Executed daily opening and closing procedures with a focus on speed and accuracy, reducing preparation time by 74%.
  • Achieved 15% upsell-to-main course ratio by recommending daily specials and complementary drink pairings.
  • Created tailored seating plans for special events, contributing to a smoother flow in guest service for events hosting up to 12 people.
  • Coordinated large group bookings, maintaining exceptional service quality while managing events with up to 4 guests.
  • Managed inventory for front-of-house supplies, reducing waste by 83% and cutting supply costs by 2/month.
  • Led frequent training sessions on upselling and cross-selling techniques, contributing to an increase in overall sales revenue by 9 per month.
  • Assisted in implementing a seasonal menu, which garnered 25% positive feedback and boosted off-peak dining hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced guest retention by implementing personalized recommendations based on loyalty program history, resulting in a 21% increase in repeat reservations.
  • Revised front desk check-in/out protocols, contributing to a smoother service flow and reducing guest check-in times by 12 minutes.

Affiliations

  • Institute of Hospitality (IOH)
  • Certified Event Management Professional (CEMP)
  • International Bartenders Association (IBA)
  • Certified Restaurant Professional (CRP) - process
  • Food and Beverage Management Association the Southeast
  • Rotary International
  • Society of Foodservice Professionals (SFP)
  • International Association of Administrative Professionals
  • Toastmasters
  • Global Professional Bartenders Association

Certifications

  • Point-of-Sale Systems Proficiency Certification for metric
  • ServSafe Food Protection Manager Certification
  • Certified Hospitality Revenue Manager (CHRM) by AHLEI
  • Barista Skills Certification by Ironclad Systems
  • First Aid and CPR Certification by American Red Cross
  • Sommelier Certification Level 1 by Meridian
  • Food Allergen Awareness Certificate by category
  • CompTIA Network+
  • Certified Public Accountant
  • Special Event Planner Certification by Cedar Works

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