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Skills

  • Audiometer reading
  • Neurology expert
  • One-on-one Instruction
  • Dosage calculation
  • Payment processing
  • Tracheostomy care
  • Diabetes and nutrition education
  • Confidential case documentation
  • Transcription
  • Family planning services education

Work Experiences

  • Coordinated the review, revision, and creation of operational policies within the emergency department.
  • Maintained strict patient privacy and confidential patient information, adhering to all HIPAA data security guidelines and statutes.
  • Nursed
  • Advised
  • Reviewed nursing notes to ensure that the described care and patient responses were accurate.
  • Assessed
  • Furthered
  • Kept an eye on the nursing and support departments to make sure that residents' needs were being met and that the facility was being properly maintained.
  • Managed
  • Was in charge of the administration.

Summaries

  • Committed to providing high-quality care to a diverse patient population as part of a larger team.
  • Service-driven
  • Trained in Power BI and possesses exceptional client relations abilities.
  • Implementing community health systems and assisting individuals with healthcare plans has proven to be successful.
  • Through effective communication and staff coordination, skilled in ensuring timely patient processing.
  • Highly skilled at quickly establishing rapport with patients, conducting assessments, and treating patients with clinical knowledge and skills.
  • Leader who is analytical and detail-oriented and has excellent planning and decision-making skills.
  • Successful in collaborating with residents and developing comprehensive community health goals.
  • Expert in all aspects of patient care, both direct and indirect.
  • Looking for a job in a top-notch facility that values innovative processes.

Accomplishments

  • Patient Advocacy: Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Family Support: Provided support to families through education on procedures, regimens, prevention and care.
  • Collaborated with medical team on the successful implementation of a patient satisfaction survey, which provided actionable feedback and resulted in 76% improvement in service delivery.
  • Vitals Testing: Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Home Aid: Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
  • Handled patient inquiries regarding billing, appointments, and medical records, ensuring patient satisfaction and facilitating effective issue resolution within several months.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Designed and implemented a system for patient documentation review, lowering error rates by 37% and ensuring compliance with HIPAA regulations.
  • Communicated with patients to explain treatment plans, insurance coverage, and billing information, fostering greater transparency and reducing billing queries by 83%.
  • Aided bilingual patients in office communications, helping the practice achieve a 35% increase in patient satisfaction among non-English speakers.

Affiliations

  • Accredited Medical Office Secretary Certification Program, American Medical Technologists (AMT)
  • Participant in HIPAA training seminars and workshops
  • American Marketing Association
  • Continuing education with the Professional Association of Health Care Office Management (PAHCOM)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Member of the Society for Human Resource Management Raleigh
  • Active member of the Professional Association of Health Care Office Management (PAHCOM)
  • Completing CPR & Medical Secretary Certification with NHA 2018
  • International Association of Administrative Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Administrative Healthcare Certification - American Society of Administrative Professionals (ASAP)
  • ANA Certified in Adult NP
  • LNHA license
  • Prehospital Trauma Life Support (PHTLS)
  • CPR certified through American Heart Association
  • First Aid/CPR Certified
  • Pediatric Education for Prehospital Professionals (PEPP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Oncology Nurse

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