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Skills

  • Hairstyles knowledge
  • Outstanding client retention
  • Trend expert
  • Organization
  • State Board Issued Esthetic License in North Carolina
  • Props understanding
  • Salon order processing
  • Excellent phone etiquette
  • Clippers usage
  • Project organization

Work Experiences

  • Managed
  • Provided customers with accurate product and merchandise information.
  • Any schedule changes were clearly communicated to each technician.
  • Raised the stakes.
  • Identified
  • Replenished the body treatment sheets after each spa session.
  • Sought advice.
  • Invented
  • Kept a close eye on guest access to the restricted spa areas.
  • Escorted massage clients to the locker room and handed out spa gowns.

Summaries

  • Barber with a passion for keeping equipment and supplies in good working order.
  • Articulate
  • Adaptable, tenacious, and capable project manager with over 7 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Salon Receptionist who can work in a fast-paced environment and manage a high volume of phone calls and front-desk reception tasks without missing a beat.
  • Focused on customer service
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Sales and customer service experience in several upscale day spas.
  • While maintaining a clean, visually appealing day spa, a Spa Receptionist capable of handling high call volumes and scheduling appointments for 15 spa staff.

Accomplishments

  • Consistently adhered to salon hygiene standards, verified through CPA, contributing to increased customer trust and satisfaction.
  • Assisted stylists by conducting initial hair washes and conditioning treatments, helping to reduce average pre-treatment service times by 12 minutes.
  • Implemented a chemical use safety protocol that adhered to all state health guidelines, resulting in CPA compliance during audits.
  • Increased awareness of new services and promotions by distributing marketing material to clients, contributing to a 24% rise in appointment bookings.
  • Utilized scalp massage techniques during shampooing, contributing to an improved overall salon experience and enhanced repeat customer rate by 44%.
  • Developed rapport with clients by actively listening to their hair care needs, resulting in a 29% increase in client referrals.
  • Maintained professional communication with up to 4 clients daily while multitasking in a high-volume salon, ensuring client comfort and schedule adherence.
  • Increased sales 14% over several months.
  • Boosted client loyalty by being attentive to customer preferences and maintaining an impeccable environment, increasing repeat visits by 30%.
  • Resolved product issue through consumer testing.

Affiliations

  • Salon Equipment and Safety Course Graduate
  • Lions Club
  • Salon Business Operations Improvement Workshop
  • Participant in Retail Salon Competitions (2022)
  • Hair and Scalp Care Specialists Network
  • National Association of Social Workers
  • Cut It Forward: Initiative for Hair Donations Volunteer
  • Expertise on the Mediterranean Diet for Hair Health Lecture Series
  • Association of Information Technology Professionals
  • Hair Industry Regulatory Compliance Group

Certifications

  • Salon Safety and Hygiene Certification metric
  • CompTIA Security+
  • Certified Hair and Scalp Specialist Ironclad Systems
  • Communication Skills for Beauty Professionals procedure
  • Certificate in Hair Conditioning Treatments procedure
  • Professional Hairstyling Assistant Certification Harbor & Co.
  • Cosmetology License - Georgia
  • SHRM Certified Professional (SHRM-CP)
  • Front Desk Management & Salon Coordination Certificate Harbor & Co.
  • Basic Hair Chemistry Certification program

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