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Skills

  • Multi-channel communications strategy development
  • MS Office
  • Social media strategy
  • Operational improvement
  • First Aid/CPR
  • Earned Media Coverage Analysis
  • PR strategy development
  • Business operations
  • Team management
  • Stakeholder relationship management

Work Experiences

  • Contributed to corporate social responsibility initiatives.
  • Delivered high-impact content.
  • Analyzed the ROI of communication initiatives using ServiceNow.
  • Achieved results over the past year.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed during 11 key events.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Authored and edited over 14 internal and external reports annually, contributing to more efficient communication flow across finance.

Summaries

  • Boosted client engagement.
  • Communications professional experienced in optimizing internal communications.
  • Boosted brand recognition by 18%.
  • Energetic system professional with a strong background in engineering messages and the preparation of supporting professionally written materials to improve company image.
  • Analyzed brand sentiment using advanced media monitoring tools.
  • Communications professional experienced in optimizing internal communications through the development of corporate intranet platforms that reduced information lag by 52%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Coordinated internal and external communication efforts.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Marketing and Communications.

Accomplishments

  • Led communications initiatives for the acquisition of Lakeside Partners, ensuring a seamless integration that maintained brand equity.
  • Coordinated a cross-departmental effort that resulted in Brightline being recognized by standard for excellence in communication.
  • Documented and resolved standard which led to framework.
  • Resolved product issue through consumer testing.
  • Collaborated with executives to script speeches and internal presentations, elevating leadership’s public profile during process.
  • Authored corporate communications collateral for framework, ensuring compliance and enhancing transparency.
  • Initiated a content revamp for corporate blog, leading to a 17% increase in readership and a 12 uplift in conversion rates.
  • Spearheaded the creation of a media monitoring system that reduced response time to press queries by 83%.
  • Supported executive team in crafting key messaging for quarterly earnings calls, leading to positive feedback from key investors and analysts.
  • Authored thought leadership articles for the C-suite, published in category, which drove a 17% increase in company credibility.

Affiliations

  • Association of Corporate Communication Professionals
  • Society for Technical Communication (STC)
  • American Marketing Association (AMA)
  • Council of Public Relations Firms (CPRF)
  • Strategic and Competitive Intelligence Professionals (SCIP)
  • International Council of Nurses
  • National Association of Social Workers
  • American Medical Informatics Association
  • National Association of Government Communicators (NAGC)
  • Project Management Institute

Certifications

  • Certified Speech Communication Trainer - Ironclad Systems
  • Advanced Copywriting Certification - Ironclad Systems
  • Digital Advertising Certification - Interactive Advertising Bureau (IAB)
  • Certified Public Speaking Leadership Coach - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) - Project Management Institute
  • Certificate in Media Relations - National Institute for Social Media (NISM)
  • Certified Internal Communications Specialist (CICS) - Meridian
  • CompTIA Network+
  • Certification in Brand Management - Harbor & Co.

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