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Skills

  • Assisting faculty research
  • Policy development and enforcement
  • Answering research questions
  • User access
  • Team Leadership
  • Relationship development
  • Process improvement strategies
  • Recordkeeping
  • Data-driven decision making
  • Method equipment

Work Experiences

  • Conducted monthly quality audits of the circulation process.
  • Individual and group instruction were used to teach kids about library procedures.
  • Achieved zero downtime for users.
  • Completed in the first two years.
  • Conducted monthly quality audits of the circulation process, identifying gaps and implementing improvement strategies that improved performance by 35%.
  • 18 months program reports were drafted after I organized data on circulation flow.
  • Boosted circulation desk productivity by 16%.
  • Oversaw the delivery of procedure project by method team, which resulted in framework.
  • Had an excellent attendance record and was always on time for work.
  • Achieved Outstanding Service Award recognition for the department.

Summaries

  • Assistant Circulation Manager is a multi-talented Assistant Circulation Manager who is consistently rewarded for planning and operational improvements.
  • Consistent customer service training.
  • Able to complete digital research using HubSpot and Tableau.
  • Achieved system-wide improvements.
  • Organizational and communication skills at a high level.
  • Achieved a feedback score of over 40%.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 46% reduction in late returns.
  • Achieved a satisfaction rate of over 60%.
  • Adept at coordinating cross-functional projects.

Accomplishments

  • Collaborated with customer success to create promotional materials that led to an 51% increase in library foot traffic in framework.
  • Reduced the average time for material re-processing by 85% after developing a standardized check-in/check-out pipeline.
  • Partnered with the IT department to optimize the library's digital lending platform, resulting in a growth of 18% in eBook checkouts.
  • Led a cross-functional team in the launch of a new digital borrowing platform, exceeding patron adoption expectations by 59% within 13 months.
  • Collaborated with administration to execute strategic plans that drove membership renewals up by 44% in 2015.
  • Created customer success stories from collected data, leading to an internal morale boost and achieving Excellence Award from operations in 2023.
  • Implemented mobile app integration (Salesforce), increasing digital resource usage by 27%.
  • Piloted a project to introduce a new mobile catalog app, earning an adoption rate of 49% within 2 weeks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a dynamic staff training module that improved customer handling, reducing complaint resolution time by 68%.

Affiliations

  • Society of Women Engineers
  • International Council of Nurses
  • Public Library Association (PLA) Member
  • Council on Library and Information Resources (CLIR) Partnership
  • Organizer and Committee Member for 2017's Community Book Drive
  • Association for Rural and Small Libraries (ARSL) Affiliation
  • International Association of Administrative Professionals
  • Library Marketing and Communications Conference Attendee
  • Association for Supply Chain Management (APICS)
  • Library Operations Management Forum Participation

Certifications

  • Online Learning and Teaching Library Skills Certification (Phoenix)
  • Cisco Certified Internetwork Expert (CCIE)
  • Digital Marketing Specialist Certification - HubSpot
  • Lean Six Sigma Yellow Belt Certification
  • Library Support Staff Certification (LSSC)
  • Certified in Information Systems Management (CISM)
  • Information Governance Professional (IGP)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • CompTIA Security+

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