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Skills

  • Team building
  • High-volume photo processing workflow optimization
  • Backup protocol implementation to avoid data loss
  • High-resolution photo output quality checks
  • Operational improvement
  • Photo processing
  • Team leadership and supervision
  • Regulatory compliance
  • Printing equipment oversight
  • Auditing

Work Experiences

  • Transported SAP to several months customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results in 6 months.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved placement in 18 high-profile publication covers.
  • Completed projects 18% faster.
  • Championed a client feedback initiative.
  • Collaborated with the marketing team to design photo-based promotional materials that contributed to a 57% increase in store visits in one year.
  • Collaborated with external vendors.

Summaries

  • Collaborative team leader.
  • A friendly Photo Specialist who promotes outstanding abilities in data file processing, advanced retouching, and special projects.
  • Within Miscellaneous, senior Head Photo Technician and outstanding performer in performance reporting and risk assessment.
  • Strengths in cross-functional collaboration and vendor management backed up by Miscellaneous training.
  • Head Photo Technician with 8 years of successful client relations and project management experience.
  • Achieved 74% decreases in reprint rates.
  • Achieved 58% increases in client retention.
  • Achieved results over 5 months.
  • Adept at translating customer feedback into actionable improvements.
  • Achieved 81% error-free outputs.

Accomplishments

  • Successfully introduced a new photo editing software, reducing overall editing times by 49% and increasing delivery turnaround by 11 days.
  • Spearedheaded an initiative to reduce eco-waste in photo disposal, achieving a reduction of 61% in the company’s environmental footprint.
  • Designed custom calibration profiles, improving printer accuracy and reducing reprints by 52%.
  • Resolved product issue through consumer testing.
  • Documented and resolved process which led to procedure.
  • Collaborated with team of 10 in the development of process.
  • Directed seasonal photo campaigns, managing up to 13 orders per 6 months while maintaining a 34% customer satisfaction rate.
  • Contributed to method that required processing upwards of 6 photos per 18 months with zero errors and timely delivery.
  • Established a customer service protocol for technicians, resulting in improved communication and a 60% higher customer satisfaction rate.
  • Resolved complex imaging software issues in collaboration with the IT department, reducing system downtimes by 39%.

Affiliations

  • Certified by the Society for Photographic Education (SPE), enhancing skills in critical areas of print and photo standards compliance.
  • Rotary International
  • Member of Local Chamber of Commerce Photography Guild, collaborating on community photography projects.
  • Association for Supply Chain Management (APICS)
  • Certified in G7 Master for color accuracy and consistency in print outputs.
  • Affiliate Member of the International Color Consortium (ICC), contributing to color profiling and standardization efforts for accurate photo printing.
  • Member of the Digital Printing Association, focusing on enhancing proficiency in printer hardware optimization.
  • Active involvement in vendor relationship management discussions with the Technical Association of the Graphic Arts (TAGA).
  • Volunteer Organizer for local photography meet-ups or community-focused photo walks, increasing business outreach and visibility.
  • Received industry recognition from the Print Industries Association for workflow optimization and production quality improvement.

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Film/Video Technology (CPVFT)
  • Certified Photographic Consultants (CPC)
  • Phase One Certified Professional (POCP)
  • Color Management Professional (CMP) Certification
  • Certified Professional Photographer (CPP) by Professional Photographers of America (PPA)
  • First Aid/CPR Certified
  • Color Correction & Grading Certification by Adobe Creative Suite
  • Digital Photo Technician Certification by the North American Nature Photography Association

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