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Skills

Escalation management
People-oriented Problem Solving
Relationship development
Budgets
Collaboration with cross-functional teams
Customer service
First Aid/CPR
Problem resolution
Supervision
Attention to detail

Work Experiences

Achieved yearly savings of $16.
Addressed individual concerns for smooth transitions.
Looked for industry trends on social media and through online sources.
Conducted regular walkthroughs of property common areas.
Encouraged residents and staff to have positive interactions.
Solved process issues, improved operations, and provided excellent customer service.
Transported Asana to 6 months customer locations.
Had an excellent attendance record and was always on time for work.
Collected rent.
Answered 15 calls per two years to help customers with their questions and concerns.

Summaries

Bringing 15 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
A punctual and organized professional with exceptional time management capabilities, consistently meeting deadlines while reducing resident response times by 75%.
Achieved a 56% lease renewal rate.
A proven problem-solver.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Achieved a 72% decrease in critical maintenance issues.
Aims to boost resident satisfaction.
Within Miscellaneous, senior Resident Services Associate and outstanding performer in performance reporting and risk assessment.
Experienced in keeping track of policies and enforcing them fairly among residents.
Achieved a 55% reduction in complaints.

Accomplishments

Implemented crisis communication protocols that improved emergency response efficiency, reducing downtime of essential services by 58%.
Developed and maintained strong partnerships with local vendors to enhance resident services, reducing vendor costs by 28% year over year.
Designed and implemented new resident engagement activities, which led to a 76% increase in community participation and interaction.
Oversaw inventory management for community amenities, ensuring essential items were stocked and reducing last-minute procurement costs by 56%.
Established a new resident welcome process, optimizing onboarding to create a smoother move-in experience, reducing orientation time by 75%.
Facilitated communication between the leasing office and residents, decreasing complaint escalation rates by 24% through improved response protocols.
Recommended and implemented digital resident communication platforms, improving response time to resident inquiries by 64%.
Monitored key property amenities for cleanliness and safety standards, successfully maintaining an average rating of 5/5 in resident feedback.
Utilized initiative and regular feedback loops to track and address resident issues, ensuring no case remained unresolved longer than 8 days.
Resolved product issue through consumer testing.

Affiliations

American Society of Administrative Professionals (ASAP)
Community Outreach Professional Network
Community Associations Institute (CAI)
Customer Service Excellence Network
Society of Human Resource Management
Association for Computing Machinery
National Multihousing Council (NMHC)
International Facility Management Association (IFMA)
Professional Housing Management Association (PHMA)
Jaycees

Certifications

CompTIA Network+
Low-Income Housing Tax Credit (LIHTC) Compliance Certification - National Association of Home Builders (NAHB)
Fair Housing Compliance Officer - Institute of Real Estate Management (IREM)
Apple Certified Associate (ACA)
NAHMA Specialist in Housing Credit Management (SHCM) - NAHMA
Sexual Harassment Prevention Training and Certification - Oregon (Year)
Certified Occupancy Specialist (COS) - National Center for Housing Management (NCHM)
First Aid/CPR Certified
Certified Housing Asset Manager (CHAM) – standard
Tenant Services Coordinator Certification - National Affordable Housing Management Association (NAHMA)

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