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Skills

  • Flexibility and adaptability
  • Building Partnerships with Vendors
  • Community Event Hosting (procedure)
  • Business operations
  • Property Management Software Workday
  • Crisis management
  • Relationship development
  • KPI tracking and improvement
  • Data Analysis for Resident Feedback
  • Community Building and Engagement

Work Experiences

  • Oversaw the delivery of standard project by system team, which resulted in process.
  • Assisted in leasing efforts during peak months, resulting in 65% occupancy increase through targeted outreach and resident referral programs.
  • Acted as liaison between residents and leasing office, resulting in improved communication and a reduction in response times by 73%.
  • Conducted quarterly resident satisfaction surveys, and partnered with management to implement suggestions, improving overall satisfaction by 40%.
  • Achieved a 32% decrease in unresolved maintenance requests.
  • Achieved resolution without supervisor intervention.
  • Adopted a user-friendly ticketing system.
  • Acted as liaison between residents and leasing office.
  • Achieved 78% occupancy increase.
  • Collaborated with contractors and vendors during property renovations, ensuring minimal disruption to residents and maintaining operational deadlines.

Summaries

  • Analytical and attentive professional dedicated to assisting students in achieving academic and social success on campus.
  • Clear understanding of performance reporting and strategic planning as well as vendor management training.
  • Achieved a 37% improvement in resident satisfaction metrics.
  • Boosted resident satisfaction.
  • A proven problem-solver.
  • Achieved a 22% increase in long-term lease renewals.
  • Boosted overall resident satisfaction.
  • Balances multiple priorities.
  • A proven problem-solver with strong mediation skills, successfully resolving 25% of resident issues within 24 hours to maintain a harmonious living environment.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.

Accomplishments

  • Managed a schedule of routine property walk-throughs, ensuring amenities remained in excellent condition and improving safety scores by 24%.
  • Implemented crisis communication protocols that improved emergency response efficiency, reducing downtime of essential services by 58%.
  • Worked with property managers to create detailed reports on resident satisfaction, providing insights that contributed to a 78% improvement in retention strategies.
  • Resolved product issue through consumer testing.
  • Utilized process to track and document all resident interactions, ensuring a seamless service record with 67% data accuracy.
  • Fielded and resolved 2 resident concerns and complaints per month, ensuring timely follow-ups and maintaining a satisfaction rate of 66%.
  • Led initiative to improve resident retention, achieving a 76% increase in renewals within 16 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a new resident welcome process, optimizing onboarding to create a smoother move-in experience, reducing orientation time by 75%.
  • Reduced operational costs related to resident services by 37% through the introduction of cost-saving automation in request handling software.

Affiliations

  • National Association of Housing and Redevelopment Officials (NAHRO)
  • International Council of Nurses
  • Rotary International
  • Toastmasters
  • Conflict Resolution Society Membership
  • Building Operations Management Institute
  • Building Owners and Managers Association International (BOMA)
  • Society for Human Resource Management (SHRM)
  • International Association for Conflict Management (IACM)
  • Multifamily Executive Advisors Network

Certifications

  • ServSafe
  • NAHMA Specialist in Housing Credit Management (SHCM) - NAHMA
  • Certified Property Manager (CPM) – standard
  • Certified Specialist of Eligibility and Calculation (CSEC) - Nan McKay & Associates, Inc.
  • Fair Housing Compliance Officer - Institute of Real Estate Management (IREM)
  • Apple Certified Associate (ACA)
  • Certified Occupancy Specialist (COS) - National Center for Housing Management (NCHM)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certified Resident Services Coordinator (RSC) - NeighborWorks America

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