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Skills

  • Medicaid knowledge
  • Organization
  • Database management
  • Supervision
  • Risk assessment and mitigation
  • Medical terminology
  • Customized ServiceNow feature utilization
  • Cross-functional team collaboration
  • Team management
  • Document accuracy & verification

Work Experiences

  • Was in charge of billing activities for medical specialties.
  • Assisted in the creation of framework procedures.
  • Adopted customized QuickBooks features.
  • Instructed clients on the amounts covered under benefit plans in easy-to-understand terminology.
  • Assisted in the training of junior processors on hazard insurance procedures, contributing to a 34% improvement in team performance.
  • Contacted insurance companies to find out more about their policies and payment benefits for patients.
  • Assisted in training junior processors.
  • Worked with others to brainstorm new metric possibilities.
  • Audited hazard insurance requirements for 10 businesses, reducing discrepancies by 75% and averting potential legal issues.
  • Analyzed insurance data for accuracy.

Summaries

  • Proficient in promoting system by leveraging quality assurance and stakeholder engagement knowledge.
  • Effective at dealing with people in stressful and confusing situations in order to address benefits needs and navigate the structures of method agencies.
  • Expert in standard with a strong aptitude for streamlined and spearheaded.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Hazard Insurance Processor.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Looking forward to taking on a new challenge with a successful team.
  • Achieved a 72% decrease in document errors.
  • Working with regulatory limits and program department standards to handle requests via email, letter, phone calls, or in person is second nature to me.
  • Achieved a 100% success rate in avoiding penalties or fines.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.

Accomplishments

  • Received Top Performer for achieving a 51% accuracy rate in tracking high-value hazard insurance claims across multiple states in 2016.
  • Oversaw hazard insurance compliance monitoring, receiving positive feedback during external audits for maintaining 19% compliance adherence.
  • Improved risk assessment accuracy by utilizing enhanced data-driven methodologies, decreasing underestimation of claims by 24% %.
  • Worked closely with clients in flood-prone areas to ensure accurate hazard insurance coverage, reducing non-compliance instances by 81%.
  • Led efforts to automate hazard insurance policy renewals for 9 clients, which resulted in an annual savings of $58,000 for the department.
  • Automated hazard insurance tracking reports using Tableau, cutting down manual report generation by 81% hours monthly.
  • Collaborated with senior management on a project that reduced hazard policy mailing costs by $202,000 annually through the implementation of digital options.
  • Led the team in managing hazard insurance claim escalations for natural disaster claims, decreasing average resolution time by 64%.
  • Developed a cross-functional training program for processors and underwriters, reducing onboarding time for new hires by 71%.
  • Collaborated with insurance adjusters and ordered necessary inspections, reducing claim closure timelines by 85% and improving customer satisfaction.

Affiliations

  • Attendee of the Annual Insurance Premium Tracking and Management Summit
  • Affiliated with the American Land Title Association (ALTA) since 2015
  • Participant in Lender-Placed Insurance Forum held by category in 2021
  • Participant in professional development through the International Association of Claims Professionals
  • Enrolled in continuing education programs with the American Institute for Chartered Property Casualty Underwriters (CPCU)
  • Member of the National Association for Insurance Education and Research
  • Certified Completion in Property Insurance Underwriting, offered by category
  • Completed the Compliance & Fraud Prevention Training by Cedar Works
  • Member of the Insurance Process Improvement Coalition
  • Affiliate of the International Risk Management Institute (IRMI)

Certifications

  • First Aid/CPR
  • Insurance Underwriting and Loss Control Specialist
  • Advanced Hazard Insurance Processing Certification
  • Certified Insurance Service Representative (CISR)
  • Certificate in Regulatory Compliance for Insurance Professionals
  • Accredited Adviser in Insurance (AAI)
  • Certified Property Insurance Specialist (CPI)
  • ServSafe
  • Certified Financial Services Auditor (CFSA)
  • Certified Floodplain Manager (CFM)

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