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Skills

  • First Aid/CPR
  • Database management
  • Communications
  • MS Office
  • Collaboration with underwriters
  • Client satisfaction management
  • Operational improvement
  • Inventory management
  • Credit bureau reporting compliance
  • Insurance claim resolution

Work Experiences

  • Assisted clients in lowering premiums.
  • Achieved Top Performer for exceeding accuracy in tracking high-value insurance claims across multiple states in 2019.
  • Followed specific security rules and guidelines to protect sensitive data, such as patient medical records and payment card information.
  • Assisted in training junior processors.
  • Achieved a claim approval rate of 42%.
  • Accelerated claim processing by 36%.
  • Worked with others to brainstorm new metric possibilities.
  • Adjusted documentation preemptively.
  • Learned cross-functional collaboration and data analysis to help with office needs.
  • Developed a reputation for punctuality and hard work.

Summaries

  • Looking for a company that values dynamic skills and a strong work ethic to take on new challenges with.
  • Comprehensive understanding of insurance forms, procedures, and policies.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Hands-on individual with a track record of successfully managing administrative tasks in fast-paced offices.
  • ITIL certified
  • Proficient in promoting system by leveraging quality assurance and stakeholder engagement knowledge.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • A skilled Insurance Verification Specialist with experience contacting insurance companies for vital information and preparing patient documents for billing purposes.
  • Expert in standard with a strong aptitude for streamlined and spearheaded.

Accomplishments

  • Recognized for improving claim documentation procedures, leading to a 27% faster processing time for severe weather-related claims.
  • Led an initiative that integrated hazard insurance details with credit bureau reporting, enhancing compliance tracking.
  • Collaborated with the IT department to enhance the hazard insurance tracking system, resulting in improved data accuracy and a reduction in errors by 34%.
  • Played a key role in enhancing communications between mortgage holders and insurance companies, reducing miscommunications on claims by 35%.
  • Trained and mentored a team of junior processors, increasing overall department productivity by 77% over a three years-month period.
  • Spearheaded system upgrades for Jira, improving the processing time of hazard insurance claims by 17%.
  • Orchestrated a multi-state hazard insurance audit, identifying and resolving discrepancies in 4 property accounts, ensuring compliance across the board.
  • Collaborated with senior management on a project that reduced hazard policy mailing costs by $202,000 annually through the implementation of digital options.
  • Successfully led a cross-departmental initiative ensuring compliance with hazard insurance documentation, recognized as best practice by auditors for the Denver office.
  • Streamlined the disaster claims handling process, accelerating response times for affected homeowners by 77% during process/2020.

Affiliations

  • Completed advanced coursework through the Insurance Institute of America (IIA)
  • Contributor to the Risk Management Society (RIMS) monthly newsletter
  • Completed SAP Advanced User Program for Insurance Processors
  • Alumni of Certified Insurance Data Analyst (CIDA) program hosted by Beacon Labs
  • Affiliate of the Multi-Line Insurance Claims Professional Network
  • Contributed to hazard insurance policy standardization guidelines with process in 2018
  • Affiliate of The National Association of Professional Mortgage Women (NAPMW)
  • Attended National Hazard Insurance Claims Conference in 2021
  • Certified in Loan Servicing and Insurance Processes by standard
  • Attendee of the Annual Insurance Premium Tracking and Management Summit

Certifications

  • Salesforce
  • Certificate in Insurance Claims Management
  • Certified Property Insurance Specialist (CPI)
  • Insurance Applications of Business Intelligence Certification
  • CompTIA Security+
  • FEMA - National Flood Insurance Program (NFIP) Certification
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Mortgage Servicing Specialist (CMSS)
  • SHRM Certified Professional (SHRM-CP)

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