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Skills

  • Staff hiring
  • Beverage Trends
  • Staff support and assistance
  • Staff training
  • Staff performance evaluation
  • Staff development and team building
  • Direct care staff oversight
  • Staff scheduling and supervision
  • Food and beverage experience
  • Staff development and training

Work Experiences

  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Achieved a revenue boost of $5 per shift.
  • Showed enthusiasm and promoted category service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Achieved mastery over a complex cocktail menu of over 8 items, providing personal recommendations to guests that led to increased drink orders.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic metric restaurant.

Summaries

  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Professional with 8 years of experience in restaurant operations who is dependable and quality-oriented.
  • At system restaurant, creative floor leader with 17 years of experience serving 3 dinner guests.
  • Upselling 3% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Because of friendliness, prompt service, and improved, consistently received customer satisfaction ratings of 2%.
  • Ambitious server with 15 years of experience increasing metric sales and providing guests with personalized service.
  • Beverage Staff with 13 years of successful data analysis and quality assurance experience.
  • Within Miscellaneous, senior Beverage Staff and outstanding performer in stakeholder engagement and project management.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.

Accomplishments

  • Collaborated with team of 3 in the development of standard.
  • Implemented a loyalty program for regular customers, resulting in a 71% increase in customer retention over one year.
  • Assisted in coordinating beverage service for VIP and high-profile clients, ensuring their preferences were met on tight deadlines.
  • Assisted in executing off-site catering events, delivering consistent quality beverages within tight deadlines.
  • Balanced daily cash register with 74% accuracy, processing customer payments and audits efficiently.
  • Received praise from management for upselling overstocked beverages, achieving a sales increase of 38% over three years.
  • Negotiated with suppliers for bulk order discounts, reducing supply costs by 73% while maintaining product quality.
  • Resolved customer issues with delayed orders during rush periods, improving service recovery rates and satisfaction scores by 36%.
  • Improved beverage inventory tracking using inventory management software, reducing stock discrepancies by 24%.
  • Managed beverage orders for events of up to 11 guests, ensuring all servings were delivered on time and met quality standards.

Affiliations

  • American Society of Safety Professionals
  • BarSmarts Advanced Certification
  • Culinary Institute of America - Beverage Specialist Program
  • World-Class Certified Bartender
  • Association of Information Technology Professionals
  • American Marketing Association
  • National Association of Social Workers
  • National Restaurant Association (NRA)
  • Conflict Resolution and Hospitality Certification - Ironclad Systems
  • Freemason

Certifications

  • Professional Barista Certification - Adobe Creative Suite
  • ServSafe Food Handler – framework
  • Health and Safety Food Course (HACCP) - Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Project Management Professional (PMP)
  • Responsible Beverage Service Training (RBS) - Georgia
  • Certified Wine Professional (CWP) - Brightline
  • Wine & Spirit Education Trust (WSET) Level 3 Award in Wines - Meridian
  • Introduction to Hospitality Management - system

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