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Skills

  • Sales pipeline management
  • Project organization
  • Strategic planning
  • Customer Relationship Management (CRM) Software Proficiency
  • Supervision
  • Team building
  • Business Planning
  • Process improvement
  • Contract review and risk mitigation
  • Business operations

Work Experiences

  • Identified procedure areas in need of improvement and implemented process program, resulting in a 13% increase in productivity.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved results within the first 13 months.
  • Achieved results over one year.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved 18 new leases per quarter.
  • Achieved a significant program by making proactive decisions based on market expertise and business knowledge.
  • Achieved 59% higher resident satisfaction ratings.
  • Achieved a 28% increase in leasing efficiency.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proactive Leasing Supervisor uses determination and attention to detail to produce high-quality team leadership work.

Accomplishments

  • Developed and refined risk management strategies, ensuring 79% decrease in tenant contract disputes across the portfolio.
  • Monitored real estate market trends to identify new opportunities, resulting in a competitive pricing advantage on 12 properties.
  • Enhanced tenant onboarding processes through improved communication and contract management, decreasing onboarding time by 6 months.
  • Maximized rent collection rates, achieving a consistent 38% monthly rent collection from tenants over 18 properties.
  • Led cross-functional teams of up to 8 in lease contract negotiations and dispute resolution, achieving 32% tenant satisfaction.
  • Negotiated vendor contracts for property maintenance, leading to 29% cost savings while enhancing service quality levels.
  • Developed marketing and outreach campaigns in collaboration with regional managers, causing a 27% increase in prospective tenant inquiries.
  • Managed a portfolio of 4 properties achieving 35% occupancy rate across Denver, yielding annual revenue growth of $15.
  • Collaborated with property owners to create dynamic pricing strategies based on competitor analysis, boosting rental income by 15%.
  • Successfully managed insurance claims and disputes for 5 properties, resulting in zero legal escalations for Boston.

Affiliations

  • Certified Leasing and Marketing Professional (CLMP) Certification
  • International Council of Shopping Centers (ICSC)
  • Institute of Real Estate Management – Continuing Education Modules
  • Society of Women Engineers
  • Society for Human Resource Management (SHRM) – Employee Training Focus
  • Real Estate Continuing Education Training Programs
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Digital Marketing Institute (DMI)
  • National Multifamily Housing Council (NMHC)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Multilingual Communication Skills Certificate - French
  • Certified Electronic Signature Expert for Lease Agreements - Microsoft Excel
  • CompTIA A+ Technician
  • Certified Revenue Cycle Manager (Revenue Management) - Ironclad Systems
  • Real Estate License – Georgia
  • National Apartment Leasing Professional (NALP) - Cedar Works
  • CompTIA Security+
  • Certified Financial Management in Property Management - Lakeside Partners
  • CompTIA Network+

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