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Skills

  • Equipment optimization
  • Operational improvement
  • Preventive maintenance scheduling
  • Workflow Optimization
  • MS Office
  • Team management
  • Developing Print Project Estimates
  • Meeting tight deadlines
  • Offset Printing Equipment Maintenance
  • SAP expertise

Work Experiences

  • Answered 5 calls per one year to help customers with their questions and concerns.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Assisted in the conversion of print-ready files, ensuring seamless transitions across different media formats like ServiceNow and Power BI.
  • Collected data to improve customer retention.
  • Collaborated with clients on design modifications.
  • Achieved improvement over 18 months.
  • Cut delivery times by 84%.
  • Achieved a 14% success rate of on-time delivery.
  • Created materials for a regional trade show.
  • Collaborated with local businesses to produce over 16 customized marketing materials for a regional trade show.

Summaries

  • Print Shop Assistant who is dedicated to maintaining vendor management equipment in order to achieve consistent operation and minimal downtime.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Analytical Print Shop Assistant with proven success in cost-saving initiatives, developing advanced usage tracking systems that led to a 77% reduction in material consumption.
  • Print Shop Assistant is a multi-talented Print Shop Assistant who is consistently rewarded for planning and operational improvements.
  • Customer-centric Print Shop Assistant with demonstrated expertise in resolving inquiries on first contact. Proficient in CRM tools, improving Net Promoter Score by 14 points.
  • Collaborated with designers.
  • Achieved 53% first-contact resolution.
  • Contributed to a 80% improvement in print job accuracy.
  • Accomplished Print Shop Assistant.
  • Analytical Print Shop Assistant.

Accomplishments

  • Collaborated with team of 9 in the development of metric.
  • Resolved complex technical issues with digital printers, resulting in a 17% boost in productivity during peak operations.
  • Leveraged industry-standard printing software Asana to ensure precise color matching for critical projects, resulting in 47% fewer customer complaints.
  • Trained 10 junior staff on print finishing techniques like binding and trimming, resulting in a 49% reduction in finishing errors.
  • Collaborated with graphic designers to prepare files for print, ensuring that digital assets met press specifications and color accuracy standards.
  • Assisted in reducing company overhead by recommending the switch to an energy-efficient printing solution, saving approximately 8 per quarter.
  • Improved operational efficiency by conducting routine maintenance on printing equipment, minimizing downtime and increasing output by 42%.
  • Introduced enhanced quality control protocols that reduced print job errors by 38% within three years.
  • Assisted in the installation and calibration of new print machines, reducing setup time for new equipment by 63%.
  • Reduced material waste by implementing a new proofing process that decreased scrap paper usage by 43%.

Affiliations

  • Specialty Graphic Imaging Association (SGIA)
  • Institute of Packaging Professionals (IoPP)
  • Association for Supply Chain Management (APICS)
  • Printing Industry Midwest (PIM)
  • Lions Club
  • Flexographic Technical Association (FTA)
  • Association for Print Technologies (APTech)
  • American Society of Safety Professionals
  • Project Management Institute
  • Association for Computing Machinery

Certifications

  • Certified Estimating Professional (CEP) in Print Production 2023
  • Color Correction & Proofing Techniques Certification 2023
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Digital Print Production Specialist Certification (DPPS)
  • Certified Print Finishing Professional (CPFP) 2015
  • Certified Print Production Specialist (CPPS) from the Print Industries of America (PIA)
  • OSHA Texas Hazard Communication Standard (HazCom) Certification
  • Color Management Professional (CMP) Certification from Idealliance

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