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Skills

  • Security systems
  • Inventory management
  • Clinical trial coordination
  • Staff performance evaluations
  • MS Office
  • RFI Scanners
  • Case report management
  • Phlebotomy
  • Documentation requirements
  • Customer service

Work Experiences

  • Adjusted strategies to maintain patient satisfaction.
  • Achieved results over 2020.
  • Acted as liaison between the clinical team and administrative leadership to address operational challenges, improving overall efficiency by 57%.
  • Was in charge of all tasks delegated to me, including process improvement and team leadership.
  • Achieved Innovation Award recognition for clinical excellence.
  • Achieved a 26% increase in overall team performance.
  • Followed the rules in all areas, including data collection, research protocols, and regulatory reporting.
  • Achieved results within the past year.
  • Aimed at creating a standardized care pathway.
  • Achieved 30% patient satisfaction.

Summaries

  • Demonstrated ability to manage schedules, results, and records.
  • Strategic planning in framework settings and workflow optimization in data analysis settings.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Clinical Research Coordinator with experience following study protocols, standard operating procedures, and best clinical practices.
  • Knowledge of Tableau in depth, as well as performance reporting and risk assessment abilities.
  • Active leader with excellent communication and collaboration skills.
  • Looking forward to taking on a new challenge with a successful team.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Excellent communication and planning skills, as well as being well-organized and hardworking.
  • Assistant Clinical Supervisor with risk assessment and process improvement abilities.

Accomplishments

  • Monitored clinical KPIs and pivoted intervention strategies to align with best practices, maintaining a 21% patient satisfaction rate.
  • Improved patient intake procedures, decreasing overall wait times by 18 minutes in 10 months, resulting in a 64% boost in patient satisfaction scores.
  • Reduced patient attrition by 51% over 18 months through the development and implementation of targeted retention strategies.
  • Led initiatives to integrate new healthcare management technology, enhancing workflow and reducing task completion time by 67% within the first 7 months.
  • Monitored patient feedback to refine clinical services, elevating satisfaction scores by 84% within 7 months.
  • Supported a 10-person clinical team in achieving department-wide goals ahead of schedule, increasing patient load capacity by 47%.
  • Designed and implemented a cross-training program for staff, reducing operational downtime by 82% and increasing role flexibility.
  • Audited and updated treatment plans to ensure compliance with internal standards and federal guidelines, reducing errors and increasing efficiency by 45%.
  • Streamlined clinical supervision workflows, improving staff productivity by 56% and reducing documentation errors by 15%.
  • Spearheaded a clinical audit process that identified and rectified 2 areas of non-compliance, ensuring Meridian's adherence to all regulatory standards.

Affiliations

  • Workgroup Member, Collaborative Care Model Committee, 2020
  • Certified Clinical Supervisor (CCS), Awarded by method, 2024
  • American Board of Examiners in Clinical Social Work, Certified Clinical Specialist, 2016
  • Licensed Clinical Social Worker (LCSW), North Carolina Department of Health, License # 12, Active Since 2015
  • National Society of Leadership and Success, Healthcare Chapter, Collaborated on leadership initiatives, 2018
  • Therapeutic Crisis Intervention Certification, 2021, Completed through Brightline
  • Emergency Crisis Intervention Planning and Supervision, process, Participatory role in development of guidelines, 2018
  • National Association of Social Workers (NASW), Member, 2019
  • Society for Social Work Leadership in Health Care (SSWLHC), Active Member since 2015
  • American Counseling Association (ACA), Professional Member since 2023

Certifications

  • Salesforce
  • Certified Alcohol and Drug Counselor (CADC)
  • Association for Project Management (APM)
  • CompTIA Network+
  • Certified Supervisor of Drug & Alcohol Counseling (CSDAC)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP)
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Certified Rehabilitation Counselor (CRC)
  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)

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