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Skills

  • Hardware Repair and Maintenance
  • Process improvement
  • Organization
  • Communications
  • User support
  • Equipment upgrades
  • Supervision
  • Workforce scheduling
  • Basic repairs
  • Customer service excellence

Work Experiences

  • Achieved a 24% reduction in stock discrepancies.
  • Followed standards and procedures to keep a safe working environment.
  • Used Tableau to prepare and evaluate network diagrams, floor plans, and site configurations for both new and existing facilities.
  • Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used.
  • Achieved ITIL.
  • Boosted wireless product sales by 20%.
  • Kept track of system performance, such as network traffic, security, and capacity, and analyzed it.
  • Was in charge of dealing with customer complaints as well as general client issues.
  • Achieved revenue growth in 2021.
  • Was in charge of the company's telecommunications networks, which included telephones, office equipment, the internet, and cable.

Summaries

  • To provide exceptional user support, he is gifted in both technical troubleshooting and customer service.
  • Wireless Team Member with 2 years of experience focused on service.
  • Boosted sales growth by 35%.
  • A thorough understanding of the wires and cables that are used in standard communication networks.
  • Versatile member of the Wireless Team with a track record of increasing sales through personalized customer service.
  • Strengths in vendor management and strategic planning backed up by Food and Beverage training.
  • Professional with Microsoft Excel expertise who is solution-oriented.
  • Reliable Communications Technician with experience troubleshooting and installing system and process systems and hands-on training.
  • Within Food and Beverage, senior Wireless Team Member and outstanding performer in team leadership and process improvement.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Established a feedback loop with customers to refine device feature recommendations, driving a 52% increase in wireless device upgrade sales.
  • Introduced an improved system for managing and tracking wireless accessory returns, which reduced processing time by 6 months.
  • Reduced the number of repeat customers for the same issues by providing more structured product education, cutting recurrences by 30%.
  • Successfully met or exceeded monthly sales targets by an average of 41% over a three years.
  • Successfully resolved a QuickBooks implementation challenge, which improved wireless sales tracking accuracy by 45%.
  • Performed monthly device setup audits which led to a 44% reduction in device malfunctions linked to improper configurations.
  • Initiated cross-functional sales projects with team members across 18 locations, achieving 49% overall increase in wireless service subscriptions over one year.
  • Provided technical support for wireless devices to ensure smooth product launches, resulting in a 17% reduction in customer complaints during the first 30-day period.
  • Led wireless device setup and troubleshooting sessions for customers, reducing post-purchase service visits by 78%.
  • Facilitated product demonstrations for customers, which increased sales of wireless accessories by 80% over three years.

Affiliations

  • International Association of Administrative Professionals
  • Telecommunications Industry Association (TIA)
  • Certified Wireless Network Professional (CWNP)
  • Cellular Telecommunications and Internet Association (CTIA)
  • Retail Sales Professional Certification (RSPC)
  • Wireless Technology Forum
  • National Association of Social Workers
  • Toastmasters
  • Association for Computing Machinery
  • Sales Management Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Apple Certified iOS Technician (ACiT)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Product Recommendation and Sale Certification from Meridian
  • HubSpot Sales Software Certification
  • Certified Wireless Security Professional (CWSP)
  • Telecom Fundamentals Certification from Harbor & Co.
  • Customer Service & Sales Certification from National Retail Federation (NRF)

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