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Skills

  • Freight cost reduction strategies
  • Direct sales
  • Customs brokerage and clearance management
  • Strategic planning
  • Conflict resolution in supply chain
  • Global supply chain visibility tools
  • Import-export regulations for the West Coast
  • Budget planning and cost control for exports
  • Systems and software programs
  • Accomplished manager

Work Experiences

  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Achieved 100% alignment with global export regulations.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Increased the team's revenue by over $14 in sales.
  • Averaged 11 sales calls closed each quarter.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Established long-term business growth by building relationships with customers and the community.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 10%.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 72% growth in export volume.
  • Accomplished in negotiating contracts with international vendors.
  • Over a 13-year career, I've built a strong track record as a performance-oriented sales leader.
  • Successful Sales Manager with 16 years of experience in developing and increasing framework sales.
  • Strict Export Sales Coordinator with system supervisory experience of 16 years.
  • Costs were consistently reduced while profits were increased.
  • Adaptable and detail-oriented professional.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Adept in demand forecasting.

Accomplishments

  • Collaborated with team of 13 in the development of method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully reduced international shipment delays by 76% through active risk management and route optimization strategies.
  • Collaborated with marketing teams to create promotional materials in Japanese for international markets, driving an overall sales uplift of 20%.
  • Reviewed and optimized freight forwarder contracts, contributing to a 38% cost reduction in international transportation.
  • Assisted in the negotiation of international contracts for Power BI, leading to a 27% increase in annual revenue from the Southwest sales.
  • Developed a multilingual customer service program in English and French, improving customer satisfaction scores by 57%.
  • Monitored key performance metrics, such as order accuracy and delivery times, improving distributor satisfaction in the Portland market by 82%.
  • Secured Employee of the Year for excellence in developing customer loyalty strategies and ensuring repeat business from key accounts in the Southeast.
  • Created monthly export sales performance analyses, identifying key growth opportunities and increasing forecasting accuracy by 44%.

Affiliations

  • Logistics and International Trade Group
  • International Air Transport Association (IATA)
  • Rotary International
  • National Customs Brokers & Forwarders Association of America (NCBFAA)
  • International Citrus and Fruit Export Quality Organization
  • Membership in the Association of Foreign Export Sales Representatives
  • Membership in the the Southwest Export Leaders Business Network
  • Customs Practitioners Group
  • Institute of Export and International Trade (IOE&IT)
  • American Marketing Association

Certifications

  • Google Certified Professional Cloud Architect
  • Customs Broker License - procedure
  • International Association of Trade Training Organizations (IATTO) Certification - 2019
  • International Logistics and Supply Chain Management Certification - Meridian
  • Project Management Professional (PMP)
  • International Trade Compliance Specialist (ITCS) – Ironclad Systems
  • Salesforce
  • Trade Finance Certificate – method
  • CITEX - Certified International Exporter Lakeside Partners
  • Certified Logistics, Transportation, and Distribution (CLTD) - APICS

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