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Skills

  • Presentation skills
  • Administrative leadership
  • Positive learning process
  • Scheduling and calendar management
  • Permit applications
  • Contract auditing
  • Client-focused
  • Safety measures
  • Internal auditing
  • Financial records and processing

Work Experiences

  • Kept track of the master schedule and scheduled appointments.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Assembling and installing transmission and notification equipment
  • Achieved a 16-hour resolution time.
  • Collaborated with compliance to resolve cross-functional issues.
  • Acted as liaison between senior management and staff during crisis communication following process, achieving a 18-hour resolution time.
  • Conducted post-event assessments for quarterly conferences.
  • Achieved a 34% reduction in response time.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Completed within several months.

Summaries

  • Problem solver and performer with exceptional communication, planning, and decision-making abilities.
  • Using exemplary quality assurance and vendor management skills, effectively promote interdepartmental coordination.
  • Coordinator with 9 years of experience facilitating workflow in category offices.
  • Associate in Human Resources with extensive experience in employee relations, recruiting, compensation, and benefits.
  • HR executive with a reputation for being a dynamic leader, team player, and motivator.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Coordinator with 15 years of successful strategic planning and stakeholder engagement experience.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Versatile Project Coordinator with a track record of successfully completing a wide range of project tasks while meeting tight deadlines.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.

Accomplishments

  • Drafted, edited, and reviewed company-wide communications to maintain consistent branding, increasing internal messaging clarity by 79%.
  • Developed and implemented key crisis management protocols, ensuring 36% operational continuity and reducing downtime during critical situations.
  • Streamlined the onboarding of 17 new hires, advancing integration and minimizing attrition within the first 7 weeks.
  • Completed compliance audits for 2 legal contracts, ensuring zero discrepancies and maintaining regulatory compliance.
  • Successfully coordinated city-wide events in Raleigh, drawing in 15 participants and exceeding attendance targets.
  • Led the implementation of project management software Workday, improving task visibility and deadlines adherence by 58%.
  • Managed end-to-end event coordination which led to a 40% higher engagement compared to previous years in initiative.
  • Effectively utilized Jira to manage daily tasks and improve interdepartmental communication, reducing delays by 60% days.
  • Human Resources: Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.
  • Initiated employee feedback loop system, leading to a 84% improvement in job satisfaction within 17 months.

Affiliations

  • International Customer Service Association (ICSA)
  • National Association of Social Workers
  • Project Management Institute
  • Lean Six Sigma Professionals Network
  • Rotary International
  • Society of Human Resource Management
  • Project Management Institute (PMI) - Member since 2017
  • International Project Management Association (IPMA)
  • Association for Operations Management (APICS)
  • Society of Human Resource Management (SHRM)

Certifications

  • CompTIA Network+
  • Event and Travel Management Certificate by American Society of Travel Advisors (ASTA)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified International Export and Shipping Professional (CIESP)
  • Salesforce
  • Certified Meeting Professional (CMP)
  • Certified Protection Officer (CPO)
  • HubSpot Sales Software Certification
  • Advanced Organizational Management Professional (AOMP) Certification

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