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Skills

  • Dining area cleanliness
  • Supervision
  • Communication skills
  • Time management
  • Reservation management
  • Operational improvement
  • Check-in process optimization
  • Bilingual or multilingual ability Spanish
  • Conflict resolution
  • Menu board art

Work Experiences

  • Achieved a 58% boost in orders on promoted items.
  • Gathered information about the size of the guests' party, led them to their seats, offered menus, and improved.
  • Achieved a 41% improvement in accessibility accommodations.
  • Achieved a 100% resolution rate.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Achieved a 17% higher ‘excellent’ service rating.
  • Assisted managers in analyzing customer feedback.
  • Assisted in organizing special events and private functions for groups of up to 6, ensuring a seamless guest experience.
  • Provided legendary guest service by recommending products to improve service and help the company meet or exceed sales targets.
  • Adapted to the latest operational policies.

Summaries

  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • Strengths in performance reporting and project management backed up by Food and Beverage training.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Collaborated with management to refine reservation systems, leading to optimized peak-time bookings with an increase of 35% in guest availability.
  • Seating, reservations, and events are managed by a pleasant and experienced individual.
  • Establishes a positive relationship with loyal customers and contributes to the company's goals by increasing sales and profits.
  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.
  • Achieved a 39% positive feedback rating.
  • Boosted returning customer rates by 72%.
  • Front Counter Hostess with 12 years of successful strategic planning and budget management experience.

Accomplishments

  • Deescalated potential guest conflicts with quick resolutions, maintaining a 42% resolution success rate in several months.
  • Successfully led front counter operations during peak hours, ensuring smooth service flow and an increase in guest satisfaction of 39%.
  • Promoted daily specials and upsold Workday items, contributing to a $69,000% revenue increase during 18 months.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 16 in the development of category.
  • Engaged with 4 guests daily, offering menu recommendations and personal attention that resulted in a 74% increase in positive feedback.
  • Trained and mentored 10 new hires on customer service best practices, resulting in improved guest feedback ratings.
  • Maintained a clean, organized counter and guest waiting area, contributing to high cleanliness ratings based on customer feedback.
  • Collaborated with management to implement a feedback system that reduced unresolved complaints by 82% over three years.
  • Streamlined reservation processes during busy hours, reducing wait time by 37% and improving guest satisfaction.

Affiliations

  • Association for Computing Machinery
  • National Foodservice Association
  • Event Management Certification from metric
  • Society of Human Resource Management
  • National Association of Social Workers
  • Restaurant Leadership Advisory Panel
  • Professional Convention Management Association (PCMA)
  • Rotary International
  • International Food and Beverage Association (IFBA)
  • Global Foodservice Institute

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Effective Communication in Hospitality Certificate - Lakeside Partners
  • Apple Certified Associate (ACA)
  • Customer Onboarding Best Practices - Salesforce
  • Hospitality & Tourism Management Certification - Harbor & Co.
  • Upscale Dining Experience Certification - Lakeside Partners
  • Certified Hospitality Supervisor (CHS) - 2017
  • CompTIA A+ Technician
  • POS System Proficiency Certificate - ServiceNow
  • Hospitality Leadership Certificate - standard

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