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Skills

  • Accurate case tracking
  • Public speaking
  • Client advocacy
  • Mediation skills
  • Problem resolution
  • Empathetic communication
  • Court filings and documentation
  • Legal document preparation
  • Project organization
  • MS Office

Work Experiences

  • Conducted monthly case reviews.
  • Built relationships with local employers to improve wage garnishment procedures, creating more efficient communication channels between businesses and the agency.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Conducted effective financial analysis.
  • Collaborated with social services.
  • Transported ServiceNow to several months customer locations.
  • Collaborated with social services to ensure appropriate support resources for at-risk families, improving access to services by 42%.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Assisted in calculating child support service fees, handling collections exceeding $18 monthly.

Summaries

  • Child Support Assistant committed to delivering top-tier case management services, including successfully negotiating payment plans and recovering 16 in fraudulently withheld support.
  • Committed to delivering top-tier case management services.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Assisted families in navigating complex child support cases.
  • Consistently offered reliable support and guidance.
  • Child Support Assistant is a caring and skilled Child Support Assistant who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Child Support Assistant is a multi-talented Child Support Assistant who is consistently rewarded for planning and operational improvements.
  • Child Support Assistant with a passion for legal compliance and effective service delivery, I’ve assisted supervisors by ensuring the accurate disbursement of funds to custodial parents on a monthly basis.
  • Collaborative Child Support Assistant skilled in working with legal teams, ensuring 22% reduction in filing errors through detailed audits and checks during court document processing.
  • Coordinated efficiently with legal counsel.

Accomplishments

  • Reviewed and assessed requests for income modifications, leading to fair adjustments and improving payment consistency by 28%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided exemplary customer service to both custodial and non-custodial parents, resolving disputes and improving resolution rates by 57%.
  • Developed and maintained detailed records of 18 child support cases, ensuring compliance with all local, state, and federal regulations.
  • Produced timely monthly reports highlighting case outcomes, payment compliance, and outstanding issues for review by management.
  • Reviewed and updated client files on a regular basis, reducing missing or outdated information by 74%.
  • Developed and maintained a comprehensive case tracking system, ensuring over 56% of cases were processed within required timelines.
  • Streamlined document submission processes by implementing digital systems, achieving a 61% increase in document accuracy and organization.
  • Collaborated with child welfare agencies to assist at-risk families, aiding in securing essential services and improving compliance rates by 29%.
  • Coordinated with local social services to ensure resource access for over 9 families, leading to improved community support outcomes.

Affiliations

  • American Association for Public Welfare Attorneys
  • Conference of State Court Administrators (COSCA)
  • National Association of Public Child Welfare Administrators (NAPCWA)
  • Association of Information Technology Professionals
  • Project Management Institute
  • Family Support Council, Illinois
  • Society of Human Resource Management
  • National Association of Case Management (NACM)
  • National Center for State Courts (NCSC)
  • Society for Human Resource Management (SHRM) metric

Certifications

  • Certified Paralegal (CP) by National Association of Legal Assistants (NALA)
  • CompTIA A+ Technician
  • Family Mediation Certification by Harbor & Co.
  • Accredited Legal Professional (ALP) - NALS
  • Certified Customer Service Professional (CCSP)
  • Child Welfare Legal Specialist by the National Association of Counsel for Children (NACC)
  • Mandatory Reporter Training Certification Texas
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Financial Social Worker (CFSW) specializing in Child Support Education

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