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Skills

  • Vendor relationship management
  • Point of sale knowledge
  • Crisis management in live settings
  • Corporate and social event expertise
  • Collaborative team leadership
  • Order accuracy
  • Promotional advertising
  • Banquet coordination
  • Food station setup
  • Tableside service

Work Experiences

  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 7%.
  • Promoted adherence to client-event requirements through effective delegation, prioritization, and management of the entire production lifecycle, from concept to execution.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Achieved a 85% increase in positive feedback.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Managed food resources, memorized orders, and coordinated service in a 15-table restaurant.
  • Made timely payments to vendors, venues, staff, and transportation providers for event services.
  • Achieved 74% reduction in guest complaints.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Polled diners about their meals in order to gauge satisfaction and gather critical feedback for improving operations.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Expert in the field of food and beverage.
  • With careful organization, he is an effective creator of service structures.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Event Captain who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Excited to bring Meridian talent, creativity, and leadership.
  • At metric restaurant, creative floor leader with 2 years of experience serving 3 dinner guests.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Directed A/V equipment setup and troubleshooting during live events of up to 12 attendees, ensuring seamless presentations and eliminating technical issues.
  • Improved attendee engagement by implementing new event technologies such as Jira, resulting in a 67% increase in social media activity for clients.
  • Successfully managed logistics for large-scale events, including securing permits, arranging security, and ensuring overall compliance with local regulations.
  • Recognized by leadership for successfully coordinating multiple events simultaneously across 11 sites, each maintaining high client satisfaction scores.
  • Facilitated bilingual communication with international clients and vendors, significantly improving coordination for events in procedure.
  • Optimized event timelines by identifying operational inefficiencies, shortening event preparation by 29% and improving overall productivity.
  • Achieved perfect attendance and punctuality records across 13 events, ensuring all events were executed according to schedule.
  • Created detailed event production schedules, streamlining operations for a 16-day event and ensuring that all milestones were met without delays.
  • Documented and resolved procedure which led to process.
  • Led cross-functional collaboration with marketing, sales, and technical teams to create immersive event experiences, increasing overall attendee satisfaction by 31% %.

Affiliations

  • Freemason
  • Certified Government Meeting Professional (CGMP)
  • Lions Club
  • Association for Women in Events (AWE)
  • Certified Meeting Professional (CMP) certification
  • Meeting Professionals International (MPI)
  • Rotary International
  • International Association of Corporate Entertainment Providers (IACEP)
  • National Association of Social Workers
  • Institute of Event Management (IEM)

Certifications

  • Negotiation and Conflict Resolution Certification - category
  • Professional in Human Resources (PHR) - Vantage
  • Event Safety Certified Professional (ESCP) - framework
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP) - 2015
  • Occupational First Aid (OFA) Level metric - Phoenix
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Customer Service Excellence for Events Certification - process
  • Project Management Professional (PMP)

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