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Skills

  • Guest relations management
  • Point of sale knowledge
  • Menu presentation
  • Budgeting and resource allocation
  • AV equipment coordination
  • Food running
  • Team mentorship
  • Detailed post-event reporting
  • Project oversight
  • Hospitality service expertise

Work Experiences

  • Promoted adherence to client-event requirements through effective delegation, prioritization, and management of the entire production lifecycle, from concept to execution.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Arranged food, utensils, and condiments on trays so that meals could be served with all of the necessary ingredients.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Evaluated a 17 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Scrum Master certified.

Summaries

  • Customer experience is known to be enhanced by this dynamic presence.
  • Devoted Event Captain with 12 years of experience in program setting providing quality service.
  • Collaborative team leader with extensive experience in fair supervision.
  • Efficient Event Captain with over 2 years of experience in system and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Experienced Event Captain with process restaurant environments.
  • Within Miscellaneous, senior Event Captain and outstanding performer in quality assurance and data analysis.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Professional with 9 years of experience in restaurant operations who is dependable and quality-oriented.
  • Successfully managed event planning activities from start to finish, while taking into account all special requests from clients and staying within budget.

Accomplishments

  • Led a team of 8 in the seamless execution of 16 high-profile events with a cumulative budget of $6, consistently meeting goals for client satisfaction.
  • Implemented new check-in procedures that reduced registration errors by 62%, enhancing attendee experience and speeding up overall event flow.
  • Collaborated with external vendors to curate custom client experiences, increasing repeat business from attendees by 71% year over year.
  • Worked closely with event production teams, ensuring technical and staging elements were delivered on time, contributing to events' industry acclaim.
  • Successfully managed logistics for large-scale events, including securing permits, arranging security, and ensuring overall compliance with local regulations.
  • Documented and resolved procedure which led to process.
  • Trained and mentored 17 junior staff members on event protocols, enhancing team efficiency and reducing event preparation time by 13 hours.
  • Revamped event reporting procedures for measuring KPIs, resulting in more insightful post-event performance reviews and an increase in client retention by 31%.
  • Oversaw vendor deliveries and setup timelines, ensuring all equipment and services were provided on-site ahead of schedule 9% of the time.
  • Designed and implemented more efficient event layouts, reducing setup time by 33% and saving an average of 12 hours per event.

Affiliations

  • International Live Events Association (ILEA)
  • Toastmasters
  • Society of Human Resource Management (SHRM) – Event Planning Branch
  • Meeting Professionals International (MPI)
  • Global Event Management Software Association (GEMSA)
  • Society of Women Engineers
  • International Council of Nurses
  • Freemason
  • Jaycees
  • Institute of Event Management (IEM)

Certifications

  • Certified Venue Professional (CVP) - category
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Negotiation and Conflict Resolution Certification - category
  • Hospitality and Tourism Management Certification Northwind
  • Social Media for Event Management - Adobe Creative Suite
  • Coronavirus Awareness & Prevention for Event Management - procedure
  • Google Certified Professional Cloud Architect
  • Supplier Networking & Vendor Management Certification - standard

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