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Skills

  • Team management
  • Simple dressings
  • Process improvement
  • Case management
  • Organization
  • Cross-functional team collaboration
  • Supply Chain Management
  • Chronic disease management
  • Conflict resolution
  • Team building

Work Experiences

  • Achieved results within three years.
  • Attended weekly staff meetings.
  • Averted potential safety risks.
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and implemented.
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Assessed patient needs.
  • Conducted intake interviews.
  • Alerted medical staff to concerning changes in patient status.
  • Assisted in intake and registration processes.
  • Assisted in patient check-in processes, verifying forms and medical history for 5 patients daily to ensure swift and organized appointment flow.

Summaries

  • Coordinated and automated have a long history of accurately documenting patient health information, collecting vital signs, and optimized.
  • Bridged communication barriers for non-English speaking patients.
  • Assisted in triage and first aid.
  • Assisted physicians and nurses.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Collaborative Clinic Volunteer, contributing to cross-functional teams by maintaining clean and sterile environments that meet OSHA compliance standards.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Assisted in interpreter services.
  • Ambitious Clinic Volunteer.
  • Committed to fostering a positive patient experience by providing emotional support and increasing satisfaction scores by 33% while handling stressful treatment situations.

Accomplishments

  • Collaborated with team of 3 in the development of program.
  • Supported nursing staff by preparing treatment kits and medical tools, reducing patient wait times by 42% during peak clinic hours.
  • Sterilized and organized medical tools and treatment equipment, following OSHA guidelines for a sterile environment and improving the clinic’s inspection rating.
  • Created and maintained a welcoming atmosphere for approximately 4 patients per day, ensuring personalized care and assistance.
  • Facilitated patient check-ins, comfortably managing a consistent flow of 17 patients on high-volume days.
  • Managed front desk operations, ensuring accurate patient check-ins and handling an average of 15 phone inquiries and walk-in patients daily.
  • Organized and implemented a streamlined discharge process that reduced the time it took to check out post-examination patients by 18% minutes.
  • Mentored new volunteers, helping them quickly acclimate to clinic procedures, resulting in fewer errors and higher team efficiency.
  • Documented and resolved process which led to procedure.
  • Introduced additional protective sanitation protocols during high-risk patient visits, effectively improving compliance with CDC sanitization recommendations.

Affiliations

  • National Healthcareer Association (NHA)
  • Jaycees
  • International Council of Nurses
  • American Public Health Association (APHA)
  • National Blood Collection and Donation Organization
  • American Medical Group Association (AMGA)
  • Community Health Worker Certification Program
  • Medical Reserve Corps (MRC)
  • Patient Communication Association
  • American Medical Informatics Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Community Emergency Response Team (CERT) Certification - QuickBooks
  • Behavioral Health Certification – Cedar Works
  • Safe Patient Handling and Mobility (SPHM) Certification - method
  • Patient Care Technician/Assistant (CPCT/A) - method
  • Phlebotomy Technician Certification (CPT) - Meridian
  • Introduction to Mental Health and Counseling Certification - Beacon Labs
  • Bloodborne Pathogens Training Certificate - Beacon Labs
  • Certified Public Accountant (CPA)
  • Sterilization and Disinfection Practices Certificate - Cedar Works

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