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Skills

  • Project organization
  • Interpersonal and written communication
  • Effective communication skills
  • Clerical support
  • Training program development
  • Product testing
  • Public speaking
  • Team management
  • Project management
  • Staff development

Work Experiences

  • Assisted patients in taking care of themselves by teaching them how to use ambulation aids like canes and walkers properly and safely.
  • Did some research.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Invented
  • On-site training was provided by me.
  • Ensured
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Made a proposal
  • Considered participants' abilities, needs, and interests when planning events and programs.
  • Guided

Summaries

  • Service-driven
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Fluent in both English and Spanish.
  • Expert
  • Professional with over 7 years of experience in project management and process improvement initiatives across the enterprise.
  • Determined sales and marketing professional with 17 years of experience in standard industry.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Deadline-driven
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Promoting and directing all types of activities for category participants is a success.

Accomplishments

  • Achieved Six Sigma state and federal compliance across programs, improving overall service quality and reducing regulatory risk.
  • Assisted the rollout of a new documentation system, reducing paperwork errors by 16% over a three years.
  • Contributed to the development of mental well-being programs for clients with chronic conditions, leading to a self-reported satisfaction increase of 34%.
  • Increased sales 18% over the past year.
  • Led the coordination of respite care programs across 14 locations, resulting in a 69% increase in family caregiver service utilization.
  • Developed individualized care plans, contributing to 66% betterment in client well-being and progress tracking.
  • Initiated and facilitated team-based care coordination meetings with medical professionals and families, simplifying care transitions for over 6 clients.
  • Interacted with non-verbal clients using SAP, leading to a 36% improvement in client communication and interaction.
  • Documented and resolved category which led to metric.
  • Collaborated with team of 11 in the development of procedure.

Affiliations

  • Academy of Professional Family Mediators
  • Association of Brain Tumor Research Scientists – Caregiver Division
  • Toastmasters
  • Lions Club
  • Child Welfare League of America (CWLA)
  • Rotary International
  • American Society of Safety Professionals
  • American Marketing Association
  • Brain Injury Association of America (BIAA)
  • Local Aging and Adult Services Program Advisory Board

Certifications

  • Salesforce
  • Basic Life Support (BLS) Certification by the American Heart Association
  • Certified Nursing Assistant (CNA)
  • Chronic Disease Self-Management Program Leader Certification
  • First Aid/CPR Certified
  • Respite Specialist Certification from standard
  • Certified Clinical Medical Assistant (CCMA)
  • Apple Certified Associate (ACA)
  • Certified Caregiver Professional (CCP) Certification
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)

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