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Skills

  • Conflict resolution in underwriting escalations
  • Data-driven decision making
  • Regulatory compliance
  • FHA loan process background
  • Cross-departmental collaboration
  • Revenue generation
  • Relationship development
  • Business operations
  • Team building
  • Complex Case Analysis

Work Experiences

  • Evaluated employee performance and devised strategies for improvement.
  • Achieved $18 revenue increase in 2021.
  • Adjusted pricing models.
  • Met deadlines by proactively managing individual and team tasks and implementing category processes.
  • Collaborated with senior leadership.
  • Acted as the primary liaison between branch underwriting and the regional office, improving communication and decreasing processing delays by 36%.
  • Championed diversity and inclusion efforts within the underwriting department, improving employee engagement scores by 53% points.
  • Actively managed a portfolio of over $3 in varying risk categories, achieving profitability above market standards.
  • Used positive motivational techniques to engage employees in business processes.
  • Addressed discrepancies from external audits.

Summaries

  • Highly skilled at building and leading high-performance teams that focus on meeting and exceeding business goals.
  • Versatile Branch Underwriting Manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Miscellaneous where talents in risk assessment and stakeholder engagement will be valuable.
  • Adept at facilitating cross-departmental underwriting training.
  • Meet bank and customer service standards on a regular basis.
  • Achieved a 38% reduction in loss ratios.
  • Achieved results within a one year-month span.
  • Knowledgeable Branch Underwriting Manager with experience in childcare and development.
  • Accomplished underwriting professional.
  • With over 2 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Boosted client satisfaction by 77%.

Accomplishments

  • Reduced the number of new business declines by 17% through detailed onboarding and document quality checks at the initial application stage.
  • Increased branch underwriting accuracy by 34% through the implementation and training of an upgraded Adobe Creative Suite system for risk evaluation.
  • Developed and executed a data-driven underwriting strategy using Microsoft Excel, directly increasing cross-sell opportunities within existing portfolios by 58%
  • Designed a comprehensive underwriting strategy for Asana that contributed to a $10 increase in revenue during fiscal year 2018.
  • Provided quarterly training seminars for junior underwriters on error-reduction techniques, boosting team efficiency by 35%.
  • Optimized KPI tracking and reporting methods, leading to more actionable insights and a 47% improvement in underwriter performance.
  • Led a profitability analysis initiative, identifying key revenue drivers in underwriting for specialized products, contributing to an increase in gross revenue by $18.
  • Participated in the refinement of underwriting guidelines according to category standards, ensuring company-wide compliance and reducing audit findings by 34%.
  • Directed risk mitigation actions following the onset of regulatory changes, safeguarding the portfolio with a resulting 59% reduction in policy cancellations.
  • Developed and implemented error-reduction initiatives that led to a 72% decrease in application errors and a 28% improvement in processing throughput.

Affiliations

  • American Marketing Association
  • International Council of Nurses
  • Jaycees
  • American Risk and Insurance Association (ARIA)
  • Casualty Actuarial Society (CAS)
  • Freemason
  • American Academy of Actuaries (AAA)
  • International Association of Insurance Professionals (IAIP)
  • Insurance Regulatory Examiners Society (IRES)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Operational Risk Manager (CORM)
  • Cisco Certified Network Associate (CCNA)
  • Associate in Commercial Underwriting (AU)
  • Certified Compliance and Ethics Professional (CCEP)
  • Leadership in Insurance (LIN) Program Completion from metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) with a focus on insurance projects
  • Life Underwriter Training Council Fellow (LUTCF)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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