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Skills

  • Budget development and management
  • Operational improvement
  • Conflict resolution
  • Communications
  • Team building
  • Calendar management software skills (procedure)
  • Data Management
  • Strategic planning
  • Organization
  • Relationship development

Work Experiences

  • Achieved results within two years.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Was in charge of billing, collection, and reporting for an office that generated over $10 per year.
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Achieved 41% accuracy.
  • Completed 16 employees' bi-weekly payroll.
  • Achieved results in 2020.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Used process software to keep track of department course registrations and class lists.

Summaries

  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Administrative Program Coordinator.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Meticulous Administrative Program Coordinator capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Administrative Program Coordinator with a passion for enhancing student learning in higher education.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Administrative Program Coordinator with 16 years of successful strategic planning and data analysis experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable person with risk assessment and process improvement abilities.
  • 15 years of experience streamlining processes, managing talented team members, and performing cross-functional collaboration by an educated professional.

Accomplishments

  • Managed a comprehensive system review of database tools, identifying 14 opportunities to enhance data accuracy and streamline system integration.
  • Monitored compliance with federal, state, and local regulations, reducing non-compliance incidents by 81% through new policy creation and audits.
  • Resolved product issue through consumer testing.
  • Supported the implementation of a new CRM system, training 14 staff members and improving workflow efficiency by 63%.
  • Revised internal checklists for program audits, improving accuracy and reducing audit preparation time by 20%.
  • Reduced delays in team projects by redistributing workloads based on performance metrics, improving task completion rate by 64%.
  • Led the coordination of multiple grant application submissions, increasing funding opportunities by 37% for Harbor & Co..
  • Assisted with personnel onboarding for 9 new team members, streamlining orientation and improving time-to-productivity by 73% days.
  • Authored training guides on operation of Adobe Creative Suite, enhancing staff competency and reducing training time by 73% days.
  • Improved external stakeholder relationships by coordinating prompt follow-up communication, leading to 54% increase in client satisfaction ratings.

Affiliations

  • SHRM Certified Professional (2016) (Society for Human Resource Management)
  • National Public Employer Labor Relations Association (NPELRA)
  • International Council of Nurses
  • Lean Six Sigma Green Belt Certification - 2023
  • American Marketing Association
  • International Association of Administrative Professionals
  • Digital Budgeting Tools Webinar Series - Power BI (2024)
  • Local Toastmasters International Chapter for Leadership Development
  • Project Management Institute (PMI)
  • Association of Executive Support Professionals (AESP)

Certifications

  • Certified Manager (CM) - method, 2024
  • Microsoft Office Specialist (MOS) Expert - 2020
  • Certified Meeting Professional (CMP) - 2021
  • Registered Professional Planner (RPP) 2020
  • Certified Nonprofit Professional (CNP) 2019 - Nonprofit Leadership Alliance
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Administrative Professional (CAP) - 2021
  • Chartered Institute of Personnel and Development (CIPD) Level 5 2021

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