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Skills

  • Workflow planning
  • Regulatory compliance
  • Program equipment
  • Team leadership and supervision
  • Business operations
  • Cost reduction strategies
  • Process optimization
  • Risk management
  • Organization
  • Data Management

Work Experiences

  • Restructured installation processes and staff teams, resulting in a 9% increase in productivity.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Completed 16 employees' bi-weekly payroll.
  • Gathered and organized all printed materials needed to participate in the program.
  • Achieved a 85% renewal rate.
  • Adjusted contingencies to safeguard program goals.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Managed a room list and reserved classrooms and meeting rooms across campus for program activities.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Organized process meetings for 11 Administrative Program Coordinators and coordinated the availability of conference rooms for attendees every the past year.

Summaries

  • Salesforce expert with database management experience.
  • Within Miscellaneous, senior Administrative Program Coordinator and outstanding performer in cross-functional collaboration and vendor management.
  • Administrative Program Coordinator with a passion for enhancing student learning in higher education.
  • Multitasks well and communicates well with various departments.
  • Administrative Program Coordinator in higher education with 4 years of experience.
  • Administrative Program Coordinator with 16 years of successful strategic planning and data analysis experience.
  • Japanese and German are both conversational.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adaptable person with risk assessment and process improvement abilities.

Accomplishments

  • Maintained administrative budgets with precision, ensuring the department operated within 13% of projected expenditures.
  • Documented and resolved system which led to program.
  • Maintained a schedule of over 12 high-priority meetings weekly, ensuring timely delivery of preparatory materials and agenda items for senior management.
  • Led the implementation of digital workflow systems, increasing overall productivity by 39%.
  • Facilitated cross-functional meetings, leading to the identification of 8 process improvement opportunities.
  • Directed the purchase and maintenance of office equipment, reducing downtime and maintenance costs by 27% annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored compliance with federal, state, and local regulations, reducing non-compliance incidents by 81% through new policy creation and audits.
  • Organized and managed detailed travel itineraries and logistics for 6 executives, improving time efficiency by 54%.
  • Implemented a more efficient file management system which improved the retrieval time for archived documents by 50%.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • American Marketing Association
  • Business Process Management (BPM) Certification - Microsoft Excel
  • Project Management Institute (PMI)
  • Business Continuity Professional Certificate (process)
  • Local Toastmasters International Chapter for Leadership Development
  • Nonprofit Leadership Alliance Certified Nonprofit Professional (CNP)
  • SHRM Certified Professional (2016) (Society for Human Resource Management)
  • Rotary International
  • Association of Information Technology Professionals

Certifications

  • Digital Event Strategist (DES) Certification – category, 2017
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Certified Change Management Professional (CCMP) - 2023
  • Certificate in Business Administration – Ironclad Systems 2021
  • ServSafe
  • CompTIA Security+
  • Chartered Institute of Personnel and Development (CIPD) Level 5 2021
  • Oracle Project Management Cloud Certification – 2022
  • Certified Program Manager (CPM) - 2016

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