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Skills

  • Supervision
  • Cross-functional collaboration
  • MS Office
  • Clinical data interpretation
  • Asana safety communication
  • Adverse Event Reporting
  • Medical content creation
  • Organization
  • Automation of adverse event reporting
  • Localization of medical communication

Work Experiences

  • Used classification manuals to learn more about disease and diagnosis processes.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of procedure project by method team, which resulted in procedure.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Looked for industry trends on social media and through online sources.
  • Oversaw a 6-month project to revamp the filing system, resulting in a 3% increase in department productivity.
  • Assessed intake of adverse event reports.
  • Addressed healthcare professional queries.
  • Aided in improving market penetration by 42%.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 5 hours.

Summaries

  • Achieved a 65% reduction in adverse event reporting time.
  • Accomplished in developing evidence-based responses.
  • Bridged communication gaps between teams.
  • Consistently praised for delivering timely, high-quality clinical manuscript reviews, ensuring regulatory alignment before submission for peer review.
  • Boosted overall team performance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Addressed complex queries during product launches.
  • Consistently praised for high-quality clinical manuscript reviews.
  • Collaborated with KOLs and Clinical Development.
  • Armed cross-functional teams with regulatory knowledge.

Accomplishments

  • Managed the coordination of clinical trial result summaries across 3 departments, ensuring harmonization with global scientific communication standards.
  • Reduced resource allocation for medical information response by implementing automated workflows, resulting in 66% cost savings annually.
  • Collaborated with team of 12 in the development of system.
  • Developed cross-functional alignment between Medical Science Liaisons and Medical Information teams, streamlining communications for key medical insights.
  • Directed the launch of a real-time medical inquiry tracking platform, leading to a 27% increase in customer satisfaction related to medical information requests.
  • Led cross-regional teams in preparation for regulatory audits, resulting in a 26% improvement in audit readiness scores.
  • Implemented a tracking system for healthcare professional inquiries across the West Coast, reducing misdirected queries by 35%.
  • Collaborated with Regulatory Affairs and Pharmacovigilance to review and disseminate labeling updates across 9 geographic markets.
  • Instrumental in launching a centralized information hub for clinical trial results, integrating it into 16 regions for seamless access.
  • Led cross-functional teams in the creation of medical standard responses, resulting in a 48% reduction in inquiry handling time across the West Coast.

Affiliations

  • Society for Medical Decision Making (SMDM)
  • Society for Evidence-Based Medicine (SEBM)
  • American Public Health Association (APHA) - Medical Information Special Group
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association of Information Technology Professionals
  • American Health Information Management Association (AHIMA)
  • National Association of Social Workers
  • American College of Clinical Pharmacy (ACCP)
  • Project Management Institute
  • Association for Supply Chain Management (APICS)

Certifications

  • PHARMnet Certified Expert in Drug Safety/Pharmacovigilance
  • CompTIA Network+
  • Health Information Technology Certified Professional (HITCP)
  • Medical Licensing Examination Step 15 Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Certified Medical Publication Professional (CMPP)
  • Certified Global Medical Information Specialist (CGMIS)
  • Certified Public Accountant
  • Certified Professional in Healthcare Quality (CPHQ)

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