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Skills

  • Audit and quality control
  • Budgets
  • Training and development
  • MS Office
  • File and records management
  • Problem resolution
  • Credentialing System Transition
  • Process improvement
  • Conflict resolution
  • Organization

Work Experiences

  • Designed and led a standard program for new hires to ensure adherence to established credentialing protocols.
  • Instructed employees on how to use HR software, with a focus on the initiative, metric, and initiative features.
  • Achieved a 74% re-approval rate.
  • Audited credentials of high-risk providers.
  • Developed internal reports on credentialing metrics for senior management, allowing data-driven decision-making and a deeper insight into KPIs.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Decreased provider application turnaround time by 4 hours.
  • Coordinated with internal IT.
  • Assisted medical staff and HR teams in the successful annual renewal of over 6 essential licenses, mitigating interruptions in service delivery.
  • Developed strong relationships with external accrediting bodies.

Summaries

  • Achieved compliance over 3 years.
  • Strengths in risk assessment and performance reporting backed up by Miscellaneous training.
  • Within Miscellaneous, senior Credentialing Clerk and outstanding performer in budget management and quality assurance.
  • Collaborated with insurance payers to ensure credential documentation met all payer-specific guidelines, effectively reducing claims rejections by 36% in 6 months.
  • Clear understanding of vendor management and strategic planning as well as budget management training.
  • Contributed to higher team productivity.
  • Achieved a sustained 16% reduction in error rates across credentialing applications by developing audit systems and utilizing automated tracking tools.
  • Costs were consistently reduced while profits were increased.
  • Consolidated credentialing queries into a unified system.
  • Proficiency in process improvement and team leadership.

Accomplishments

  • Developed comprehensive workflows for audits and credentialing processes, enhancing compliance tracking by 53%.
  • Assisted in implementing a credentialing management software upgrade that resulted in 6% reduction in manual record-keeping errors.
  • Monitored credential expiration notifications, eliminating credential-related service interruptions by ensuring 10% of active clinicians were always up-to-date.
  • Documented and resolved standard which led to initiative.
  • Created tailored reporting systems that allowed senior management visibility into key credentialing metrics, facilitating strategic workforce planning.
  • Reviewed and updated credentialing database, streamlining records accuracy for over 12 healthcare providers.
  • Reduced credentialing errors by 85% through regular audits and the implementation of comprehensive tracking via category.
  • Acted as key liaison between departments to ensure timely renewals of licenses and certifications for over 17 healthcare professionals.
  • Integrated multi-step verification systems to authenticate documentation, successfully reducing credential fraud risk by 46%.
  • Trained and supervised a team of 7 junior credentialing clerks resulting in a 64% increase in task completion rates and optimized workflow.

Affiliations

  • Federation of State Physician Health Programs (FSPHP)
  • International Council of Nurses
  • Project Management Institute
  • American Marketing Association
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • National Association of Healthcare Quality (NAHQ)
  • Association for Supply Chain Management (APICS)
  • American Academy of Professional Coders (AAPC)
  • Association for Professionals in Infection Control and Epidemiology (APIC)

Certifications

  • Certified Revenue Cycle Professional (CRCP)
  • Accredited Healthcare Management Professional (AHM)
  • ServSafe
  • Credentialing Software Mastery (system, 2023)
  • Medical Credentialing and Claims Processing Certification
  • Lean Six Sigma Green Belt – Healthcare
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Coder (CPC)
  • Certified Medical Administrative Assistant (CMAA)
  • Credentialing and Privileging Management Certificate

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