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Skills

  • Organization
  • Expense management
  • Metric equipment
  • Daily sales reporting
  • Relationship development
  • Inventory discrepancy reduction
  • Corporate audit preparation
  • Regulatory compliance
  • Inventory management
  • Project organization

Work Experiences

  • Achieved a 14% reduction in annual shrinkage.
  • Increased sales by 14% by providing purchase advice and promoting additional products.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved Excellence Award for the cleanest store.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Analyzed nightly customer demographics.
  • Addressed all last-minute customer inquiries or issues with ServiceNow, maintaining a customer satisfaction score above 51%.
  • Marked down clearance items and moved merchandise to its proper location in the store.

Summaries

  • Astute Store Closer who is dedicated to providing excellent customer service and assistance.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Adept at final reconciliations.
  • Boosted operational continuity.
  • Boosted policy compliance by 48%.
  • Achieved zero safety violations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Supervisor with 13 years of experience leading talented salespeople who is results-oriented.
  • Achieved a 47% reduction in report discrepancies year-over-year.
  • Willing to put project management knowledge to work for a well-established company in the Miscellaneous sector.

Accomplishments

  • Initiated a new end-of-day checklist that boosted productivity and ensured compliance with company’s closing procedures, which led to a weekly operations audit score of 17%.
  • Maintained accurate and up-to-date logs of store closure incidents, aiding in the ongoing evaluation and improvement of security measures.
  • Executed comprehensive nightly checks to ensure all sales and customer support infrastructure were appropriately prepared for closure, avoiding operational downtime issues.
  • Led the closure procedures of 9 store locations, consistently meeting and exceeding corporate standards on safety and security protocols.
  • Tracked and verified delicate transaction details, achieving a reduction of cash-related incidents by 22%.
  • Partnered with regional management to implement anti-theft measures, achieving a significant reduction of shrinkage by $8 annually.
  • Awarded 'Best Closing Team' for 2022 after achieving 79% customer satisfaction during after-hours service.
  • Collaborated with human resources to create a specialized training module for security during closing hours, achieving Scrum Master for all team members in 2015.
  • Regularly communicated with suppliers to ensure delivery of necessary restock items before store closure, minimizing stock discrepancies by 64%.
  • Achieved targeted KPIs for timely store closing and cleanup, leading to a 11 consecutive month streak of 100% compliance in closing operations audits.

Affiliations

  • Jaycees
  • Certified Retail Solutions Specialist (CRSS) - 2016
  • Store Operations Automation Association
  • American Cash Handling and Auditing Association
  • National Retail Federation (NRF)
  • Association for Supply Chain Management (APICS)
  • Certified Lean Inventory Management Specialist (CLIMS) - 2016
  • Retail Security Professionals Network
  • Council of Supply Chain Management Professionals (CSCMP)
  • Certified Loss Prevention Specialist (CLPS) - 2019

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Retail Financial Management Specialist - method
  • First Aid/CPR Certified
  • Retail Closing Best Practices Certificate - Summit Group, 2022
  • Certified Inventory and Product Storage Specialist - method
  • Advanced Cash Handling Techniques Certification - process
  • Certified Store Inventory Auditor - Lakeside Partners
  • Warehouse Management and Inventory Specialist Certificate - ASCM

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