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Skills

  • Personalized customer recommendations
  • Advanced tire care solutions
  • Continuous process improvement
  • Mechanical acumen
  • Engine inspection
  • Relationship development
  • MS Office
  • Customer service
  • Process equipment
  • Effective time management

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Collaborated with the sales team to upsell Workday tires, resulting in a 21% increase in monthly sales revenue.
  • Transported Salesforce to 6 months customer locations.
  • Oversaw the delivery of system project by method team, which resulted in category.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 47% reduction in downtime.
  • Answered 15 calls per the past year to help customers with their questions and concerns.
  • Collaborated with the sales team.
  • Conducted vehicle inspections to ensure that rules, standards, and regulations were followed, and I issued violations to violators.
  • Boosted revenue by $6.

Summaries

  • Dedicated to learning, growing, and succeeding in Construction.
  • Consistently achieved top customer satisfaction ratings.
  • Collaborated with teams across departments.
  • Achieved high customer retention rates of 63%.
  • Accomplished Tire Express Technician.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified in ITIL.
  • Consistently improved service times by 16%.
  • Achieved 61% improvements in service turnaround time.
  • Advanced knowledge in wheel alignment techniques.

Accomplishments

  • Diagnosed and repaired tires for 16 vehicles per shift, adhering to safety protocols and increasing garage efficiency by 51%.
  • Expert in pressure adjustment techniques, successfully optimizing tire inflation levels to maximize fuel efficiency in customers’ vehicles.
  • Accurately balanced and rotated tires on both commercial and passenger vehicles, preventing wear and increasing tire lifespan by 38% on average.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased average sale per transaction by $32,000 through offering personalized tire upgrade recommendations.
  • Recognized for outstanding customer service achievements and presented with President's Club in 2022.
  • Conducted thorough inspections, detecting tire damage and recommending crucial services, contributing to 60% repeat business.
  • Provided tire maintenance services at Boston, bringing roadside assistance to customers and generating $76,000 in additional revenue.
  • Served as the main point of contact for customer inquiries about tire care, resulting in improved customer satisfaction rating of 75%.
  • Successfully maintained tire inventory control, reducing shortages and excess stock by 73%.

Affiliations

  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Certified Tire Specialist - framework
  • Jaycees
  • TIA Certified Commercial Tire Service Technician
  • Onboarding and Training Program Instructor - 14 Technicians
  • Professional Development Program - Suspension Systems 2015
  • Certified in Seasonal Tire Campaign Strategy
  • National Automotive Dealer Association (NADA) Professional Member

Certifications

  • Certified Wheel Alignment Technician
  • Commercial Tire Maintenance and Repair Training - system
  • Project Management Professional (PMP)
  • Brake Systems Technician Certification - method
  • ASE Certified Heavy Truck Technician
  • EPA Section 609 Certification - Automotive Air Conditioning
  • TIA Certified Automotive Tire Service (ATS) Technician
  • Master Tire Repair and Installation Certification – 2020
  • ServSafe
  • Advanced Problem Resolution Techniques in Customer Service – Cedar Works

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