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Skills

  • Relationship development
  • Staff management
  • Problem resolution
  • Team management
  • Team building
  • Business process reengineering
  • Workflow Optimization
  • Operational improvement
  • Credit and collections
  • Communications

Work Experiences

  • Intervened between Administrative Department Managers during arguments and diffused tense situations using quality assurance and stakeholder engagement.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved a 35% decrease in workplace disputes.
  • Effectively managed costs and billing, as well as financial discrepancies, by using initiative software to organize account information.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Collaborated with the IT department.
  • Communicated upcoming deadlines.
  • Boosted retention by 46%.

Summaries

  • Salesforce expert with database management experience.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Achieved a 33% decrease in workplace disputes.
  • Achieved cost savings.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Meticulous Administrative Department Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.

Accomplishments

  • Documented and resolved framework which led to metric.
  • Developed comprehensive onboarding programs, increasing employee retention rates by 25% within 6 months.
  • Prepared annual budgets and forecasts with sales, successfully reducing expenses by 25% compared to previous years.
  • Introduced employee engagement and feedback surveys, improving company-wide morale by 29%.
  • Improved data entry accuracy by implementing new software, reducing error rates by 19% and achieving 24% compliance with company goals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated the negotiation of vendor contracts, reducing office supply costs by 51% while securing high-quality materials.
  • Set up a standardized reporting system across departments, resulting in a 44% improvement in data accuracy and reducing analytical errors.
  • Reorganized office layouts and supplies storage, achieving 85% more space efficiency and reducing overall project downtime.
  • Led a team of 16 in streamlining the department's workflow, cutting task turnaround times by 26%.

Affiliations

  • International Council of Nurses
  • Toastmasters
  • American Society of Safety Professionals
  • Professional Administrative Certification of Excellence (PACE)
  • Association for Talent Development (ATD)
  • Certified Professional Secretary (CPS) Designation
  • Rotary International
  • National Association of Social Workers
  • Association for Office Professionals in Washington
  • Jaycees

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Contract Management Certification – National Contract Management Association (NCMA)
  • Lean Six Sigma Green Belt – Ironclad Systems
  • Certified Information Systems Auditor (CISA) - procedure
  • Budget Management Certification - program
  • Change Management Certification – Prosci
  • ISO 9001:2015 Lead Auditor – International Organization for Standardization
  • Records Management Certification - Institute of Certified Records Managers
  • Workplace Diversity and Inclusion Certificate - initiative
  • Data Analytics for Business Administrators Certification - Lakeside Partners

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