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Skills

  • Conflict resolution in customer service
  • Customer satisfaction tracking
  • First Aid/CPR
  • Upselling proficiency
  • MS Office
  • On-site event coordination
  • Customer service
  • Workload prioritization
  • Administrative support
  • Planning and coordination

Work Experiences

  • Was in charge of all reservations and inquiries for a hotel with an annual revenue of $2.
  • Achieved a 56% increase in top-tier ticket sales.
  • Worked with others to brainstorm new program possibilities.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Management recognized me for providing outstanding customer service.
  • Learned team leadership and budget management to help with office needs.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Developed a reputation for punctuality and hard work.
  • Authorized ticket discounts for non-profit groups.
  • Achieved sold-out status in under one year.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Ticketing Trainee and team leader with 7 years of experience in metric settings.
  • Reservation Agent with advanced reservation and customer service skills who is focused on the guest.
  • Communicative and team-oriented, with Tableau expertise.
  • Achieved 79% success rate resolving escalated customer issues within 6 months, demonstrating strong problem-solving skills under pressure.
  • Analytical Ticketing Trainee.
  • Analytical Ticketing Trainee with experience in reviewing post-event ticketing metrics, providing insights that increased future event sales by 68%. Metrics-driven.
  • Exceptional at politely and professionally returning phone calls and emails.
  • Method, system, and program are all available.
  • Ticketing Trainee with data analysis and quality assurance abilities.

Accomplishments

  • Initiated a data-driven customer feedback loop, leading to enhanced service metrics and a 85% increase in repeat purchases.
  • Collaborated with internal teams to reconcile high-volume sales transactions, producing 11 accurate financial reports weekly.
  • Processed more than 13 daily ticketing transactions without any discrepancies, maintaining a 53% audit compliance rate.
  • Raised event attendance by 24% through targeted market trend analysis and promotional activations.
  • Standardized communication protocols with external ticket resellers, leading to a 37% decrease in onboarding issues.
  • Established a troubleshooting protocol for recurring ticketing issues, reducing common customer complaints by 19%.
  • Resolved peak-hour issues in system during major sales, leading to 66% fewer failed transactions.
  • Leveraged multilingual abilities (process, procedure) to resolve customer inquiries, increasing niche market satisfaction by 23%
  • Ensured a 43% reduction in ticketing mistakes by implementing real-time error notifications in initiative.
  • Handled priority customer requests during peak sales periods, reducing escalations by 74% through effective issue resolution.

Affiliations

  • Volunteer, Nonprofit Arts Organization Austin – Assisted in ticket sales for performance seasons, contributing to increased community engagement with the arts.
  • Volunteer, standard Box Office – Gained foundational experience in ticketing operations for high-traffic events, troubleshooting for better service continuity.
  • Participant, Automation in E-Commerce Workshop – Studied strategies for automating repetitive ticket transactions, improving sales workflow efficiency.
  • Participant, Customer Experience (CX) in Ticketing Workshop – Focused on refining the ticket purchase process from a customer satisfaction standpoint.
  • Member, International Association of Venue Managers (IAVM) – Leveraged best practices in venue management that enhance ticketing processes and customer experience.
  • Member, Customer Service Professionals Network (CSPN) – Contributed to discussions on improving customer response times and overall ticket purchase satisfaction.
  • Member, National E-Ticketing Association – Engaged in collaboration to enhance e-commerce ticketing capabilities through knowledge-sharing of best digital practices.
  • Member, Society for Human Resource Management (SHRM) – Collaborated with multi-department teams to enhance employee training processes on ticketing platforms.
  • Volunteer, standard – Assisted with ticketing sales and operations during high-demand periods, contributing to a seamless event experience.
  • Member, Certified Hospitality and Event Planner (CHEP) – Demonstrated advanced abilities in improving venue booking and client ticketing satisfaction.

Certifications

  • Event Venue Operations Management Certification 2018 - Lakeside Partners
  • Certified Event Coordination and Management (CECM) Phoenix - 2015
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • American Academy of Financial Management (AAFM)
  • Apple Certified Associate (ACA)
  • Advanced Ticket Processing and Cost Control Certification - Asana
  • Association for Project Management (APM)
  • Certified Event Planning Specialist Beacon Labs - 2016
  • Certified Digital Marketing Associate (CDMA) for Event Promotions

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