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Skills

  • Measuring Service Level Agreements (SLAs)
  • Technician Certification Training
  • Drug inventory management
  • Customer service excellence
  • Medication dispensing and immunizing
  • Quality review processes
  • Laboratory Operations
  • Coordinating inventory
  • Managing products
  • Loss prevention controls

Work Experiences

  • Acted as primary point of contact in regulatory matters, successfully guiding audits under category with zero major findings.
  • Achieved annual savings of $6.
  • Informed patients about medication side effects and contraindications, as well as how to take medicine properly.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Achieved a 65% cost reduction in inventory management.
  • Double-checked that the bottles were properly labeled before giving medication to patients.
  • Awarded in 2016.
  • Hired, trained, and coached 16 District Pharmacy Supervisors, resulting in a 11% increase in overall performance.
  • Acted as primary point of contact in regulatory matters.
  • Championed district-wide implementation of vaccination kiosks, resulting in over 14% growth in immunization rates within a three years.

Summaries

  • Achieved a 64% reduction in expired products.
  • Highly organized, efficiency-oriented, and committed to avoiding errors.
  • Professional with 6 years of experience processing and filling prescriptions, counseling patients, and responding quickly to minor illnesses.
  • Medical terminology, pharmaceutical storage, and inventory management are all skills that must be mastered.
  • Individual with stakeholder engagement and quality assurance skills who is determined and engaging.
  • In Washington, I am currently licensed.
  • Strengths in data analysis and project management backed up by Pharmacy training.
  • Clear understanding of team leadership and process improvement as well as project management training.
  • Achieved 25% staff retention.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Developed district-wide performance benchmarks for pharmacy teams, contributing to the growth and development of staff through continuous feedback.
  • Collaborated with healthcare providers across the Midwest to enhance patient healthcare outcomes, achieving a 38% improvement year-on-year.
  • Reduced pharmacy inventory spoilage rates by 49% through improved storage and stock rotation strategies.
  • Implemented strategic initiatives that reduced district pharmacy operational risks, resulting in a 61% reduction in errors.
  • Developed and enforced a patient counseling protocol that resulted in a 68% improvement in patient satisfaction ratings.
  • Assumed key leadership role during the opening of 12 new pharmacies, achieving operational readiness 8 weeks ahead of schedule.
  • Managed compliance audits across 5 pharmacy locations, leading to a 55% reduction in regulatory violations.
  • Collaborated with team of 3 in the development of procedure.
  • Led the transition to a new medication ordering system, reducing stock discrepancies by 21% in the first 17 months.
  • Collaborated with vendors to innovate inventory logistic processes, decreasing medication stockouts by 81% and ensuring patient access to critical medications.

Affiliations

  • Association for Accessible Medicines (AAM)
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Medication Therapy Management (MTM) Certification
  • Federation of International Health Plans (FIHP)
  • Board of Pharmacy Specialties (BPS) - Pharmacotherapy Certification
  • American College of Apothecaries (ACA) Membership
  • National Association of Chain Drug Stores (NACDS)
  • Pharmacy Leadership Academy (PLA) – Class of 2023
  • Freemason

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Immunization Certification – Provided by method, 2018
  • Good Distribution Practice for Pharmaceuticals Certification (GDP) – 2018
  • Pharmacy-Based Immunization Delivery, framework
  • Google Certified Professional Cloud Architect
  • Pharmacy Regulatory Compliance Certification – 2022, process
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certificate in Healthcare Leadership – Vantage, Completed 2017

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