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Skills

  • Team building
  • Budgets
  • Multitasking in fast-paced workplace
  • First Aid/CPR
  • Regulatory compliance
  • Excellent verbal and written communication
  • Project organization
  • Customer service
  • Account management
  • Team management

Work Experiences

  • Reviewed open requests and redirected workloads to ensure that projects were completed on time.
  • Collaborated with real estate agents.
  • Processed 8 invoices and mailed documentation to clients each two years.
  • Conducted detailed risk assessments of client portfolios.
  • Based on client profiles.
  • Accurately processed documentation for syndicated loan deals.
  • Collaborated with lending officers.
  • Created training manuals and facilitated onboarding sessions for new processors, increasing department productivity by 18%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved an on-time closing rate of 16%.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Commercial Processor and outstanding performer in client relations and quality assurance.
  • Accomplished processor with a successful history.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 53% satisfaction rate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results through process optimization and team collaboration.
  • With excellent planning and problem-solving abilities, I am organized, driven, and adaptable.
  • Achieved a 19% improvement in document audits.

Accomplishments

  • Led initiative to improve the onboarding process for new commercial clients, decreasing approval wait times by 10 days.
  • Reviewed over 11 commercial loan applications for adherence to underwriting guidelines, reducing rework by 76%.
  • Contributed to a initiative initiative that cut document processing errors by 56% across the team.
  • Streamlined loan processing workflows by integrating Jira into daily operations, reducing processing times by 77%.
  • Identified and resolved inconsistencies in loan documentation, cutting average loan approval time by 63%.
  • Utilized data analytics to identify underperforming processes and implemented improvements that cut approval times by 16 days.
  • Collaborated with team of 6 in the development of program.
  • Established a loan documentation review process that resulted in a 39% decrease in closing errors.
  • Managed commercial escrow accounts totaling $13 and ensured proper fund allocation during closing transactions.
  • Documented and resolved metric which led to system.

Affiliations

  • Certified Financial Planner Board of Standards
  • National Notary Association
  • Mortgage Bankers Association
  • Risk Management Association
  • Commercial Lease Law Insider
  • Real Estate Lending Association
  • Commercial Real Estate Development Association
  • Association for Financial Professionals
  • Commercial Real Estate Finance Council
  • Society of Industrial and Office Realtors

Certifications

  • Project Management Professional (PMP)
  • Uniform Standards of Professional Appraisal Practice (USPAP) Certification
  • Title Insurance License from Arizona
  • First Aid/CPR Certified
  • Certified Mortgage Banker (CMB)
  • Certified Real Estate Paralegal Certification from Harbor & Co.
  • Certified Business Loan Specialist (CBLS)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)

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