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Skills

  • Contract negotiation and procurement
  • Training program creation
  • Communications
  • Operational cost reduction
  • MS Office
  • Budgets
  • Data analysis using ServiceNow
  • Go-to-market strategy development
  • High-Stakes Negotiation
  • First Aid/CPR

Work Experiences

  • Achieved expansion over 18 months.
  • Achieved 81% ROI.
  • Acted as a liaison between operations and compliance.
  • Acted as a liaison between finance and product, ensuring smooth communication and alignment of project goals.
  • Accelerated expansion into new markets by 82%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 30% process improvement.
  • Evaluated companies that were having problems in order to identify possible corrective strategies based on financial and operational data.
  • Aligned project goals.
  • Collaborated with program to enhance supply chain management, reducing shipping costs by 85% over the previous several months.

Summaries

  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • With an articulate communication style and a personable nature, I am astute, organized, and methodical.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved 43% reductions in project delays.
  • Achieved 34% reductions in onboarding time.
  • Collaborate with members of the team from various disciplines to coordinate investment deals, optimize investment types, find funding, and meet client goals.
  • Aligned cross-departmental goals.
  • Customer-focused Prime Associate.
  • Completed projects under budget by 75%.
  • Customer-focused Prime Associate with a strong track record of improving client engagement and retention, driving 85% customer satisfaction improvement year-over-year.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in improving employee training programs, resulting in a 80% increase in first-pass quality across key workflows.
  • Converted raw data insights into actionable strategies, helping the team boost their client onboarding success by 45%.
  • Delivered compelling presentations to system, resulting in approval for process and securing funding of $7.
  • Contributed to a 42% increase in revenue through targeted strategy adjustments based on market trend analysis.
  • Reduced turnover in operations by 68% through the development of comprehensive employee engagement initiatives, resulting in improved retention rates.
  • Forecasted sales trends that optimized inventory levels, reducing excess stock by 41% while maintaining full product availability.
  • Drew actionable insights from market research, which facilitated the successful launch of process, generating $2 in sales during the first 3 6 months.
  • Championed a well-received internal communication campaign, improving employee engagement scores by 23%.
  • Resolved product issue through consumer testing.

Affiliations

  • Rotary International
  • International Institute of Business Analysis (IIBA)
  • Toastmasters
  • Product Development and Management Association (PDMA)
  • Certified Professional in Learning and Performance (CPLP)
  • Jaycees
  • Global Training & Development Leadership Association (GTDLA)
  • Association of Talent Development (ATD)
  • International Council of E-Commerce Consultants (EC-Council)
  • Society for Human Resource Management (SHRM)

Certifications

  • Digital Marketing Specialist Certification from HubSpot Academy
  • ITIL Foundation Certification in IT Service Management from Brightline
  • Microsoft Certified: Azure Fundamentals
  • Lean Six Sigma Black Belt (LSSBB) from Beacon Labs
  • CompTIA Network+
  • Certified Data Management Professional (CDMP) from DAMA International
  • Certified Associate in Project Management (CAPM) from PMI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)

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