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Skills

  • MS Office
  • Budgets
  • Cash handling accuracy
  • Operational improvement
  • Wire Transfers
  • Daily transaction summarizing
  • Anti-Money Laundering (AML) compliance
  • Currency counterfeit detection
  • Handling Confidential Information
  • Data integrity and tracking

Work Experiences

  • Boosted customer retention by 40%.
  • Balanced and reconciled cash drawers.
  • Actively verified cash deposits over $11.
  • Administered over 3 large-cash payouts.
  • Collaborated directly with security teams to monitor high-profile transactions, minimizing risk of financial loss or fraud.
  • Verified over $18 in cash and credit payments on a daily basis.
  • Achieved reduction over a 18 months.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Boosted team-wide accuracy rates by 85%.
  • Boosted daily cash handling efficiency by 62% by implementing data-driven changes to cashier workflows and accountability systems.

Summaries

  • Certified in AML regulations.
  • Accomplished Main Cage Cashier with experience in organizing and coordinating cashier schedules for a team of 5, reducing shift conflicts and overtime expenditures.
  • Consistently met high standards of accuracy.
  • Strengths in strategic planning and budget management backed up by Media and Journalism training.
  • Capable of cashing out employee tips, exchanging paper currency for chips and coins, and effectively and tactfully resolving guest complaints.
  • Consistently delivered audit-ready financial documentation.
  • Achieved a 25% improvement in cash handling speed.
  • Bringing 6 years of Chicago experience to the table.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • At all times, we are committed to providing prompt, accurate, and excellent customer service.

Accomplishments

  • Maintained compliance with all applicable gaming laws and company policies during high-volume payout and ticket redemption periods.
  • Developed monthly performance reports and conducted real-time auditing of transactions, which improved department performance metrics by 35%.
  • Resolved product issue through consumer testing.
  • Completed annual security and cash compliance training, staying up to date on latest fraud prevention techniques.
  • Processed high-volume cash and credit transactions totaling over $9 daily while maintaining 100% accuracy.
  • Implemented a new, automated system for transaction tracking, reducing manual entry errors by 24% and boosting operational efficiency.
  • Worked closely with security team on cashier-related incidents, following strict protocols to ensure safety and regulatory compliance.
  • Implemented fraud detection software integration, cutting down transaction losses from 9 to zero incidents in 2015.
  • Exceeded departmental Key Performance Indicators (KPIs) in completion time and transaction accuracy, resulting in recognition as a top performer in 2021.
  • Delivered exceptional customer service by efficiently handling 2 customer inquiries and disputes, maintaining a satisfaction rate of 56%.

Affiliations

  • Corporate Financial Leadership Council
  • International Cash & Currency Professionals (ICCP)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • Association for Supply Chain Management (APICS)
  • National Loss Prevention Council
  • Cash Inventory Optimization Summit
  • Certified Customer Service Professional (CCSP) Network
  • Rotary International

Certifications

  • Professional Cashier Certification from National Cash Management Institute (NCRI)
  • Google Certified Professional Cloud Architect
  • Currency Education Program (CEP) Certified by the U.S. Department of the Treasury
  • Certified Public Accountant
  • Certified Revenue Auditor (CRA) by Harbor & Co.
  • Certified Money Management Professional (CMMP) by initiative
  • Project Management Professional (PMP)
  • Certified in Retail Store Cash Auditing Techniques by framework
  • Certified Loss Prevention Specialist (CLPS) from Loss Prevention Foundation
  • Certified Compliance Professional (CCP), specialized in AML-KYC by standard

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