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Skills

  • Currency counterfeit detection
  • Team building
  • Initiative equipment
  • Payment processing
  • Customer dispute resolution
  • Records maintenance
  • Customer service excellence
  • Automated transaction systems
  • Relationship development
  • Currency counting

Work Experiences

  • Boosted team-wide accuracy rates by 85%.
  • Cashed checks for customers in accordance with company policies.
  • Administered over 5 large-cash payouts with 100% adherence to anti-money laundering (AML) laws and internal policies.
  • Boosted customer retention by 40%.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted cashier morale.
  • Achieved zero complaints or fraud errors.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • 13 years of cashiering experience with high accuracy and attention to detail.
  • Achieved a 40% accuracy rate.
  • Exchanging tickets and chips for cash and processing large cash transactions for guests.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently met high standards of accuracy.
  • Main Cage Cashier is a multi-talented Main Cage Cashier who is consistently rewarded for planning and operational improvements.
  • Knowledge of currency and cash-counting machines.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in strategic planning and budget management backed up by Media and Journalism training.
  • Achieved over 31% satisfaction rates.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved transaction accuracy by 70% through real-time monitoring of transactions and performance updates.
  • Collaborated with IT to modernize the cashier tracking systems, reducing manual bookkeeping by 72% and increasing overall transaction time efficiency.
  • Introduced an upselling script for cashiers that improved sales of QuickBooks by 85%, adding additional revenue at checkout.
  • Recommended and cross-sold Tableau services to customers at point of sale, driving an additional 74% in transaction-based sales revenue.
  • Reduced transaction processing time by 27% through optimization of transaction workflows and procedures.
  • Worked collaboratively with team to reduce audit flags by 25% by enhancing the review process for end-of-shift cash balances.
  • Successfully managed vault transactions, balancing up to 15 daily with zero variances, consistently meeting audit standards.
  • Reduced fraudulent transactions by implementing new verification protocols, lowering risk by 75% during peak business hours.
  • Designed a new employee training program focused on fraud detection and cash handling techniques, resulting in a 22% improvement in error reductions.

Affiliations

  • Corporate Financial Leadership Council
  • Jaycees
  • International Cash & Currency Professionals (ICCP)
  • Association of Information Technology Professionals
  • Financial Integrity and Data Security Group
  • Lions Club
  • Professional Cash Handlers & Processors Association (PCHPA)
  • High-Value Cash Management Forum
  • Association for Supply Chain Management (APICS)
  • Financial Services Compliance Association (FSCA)

Certifications

  • Certified Money Management Professional (CMMP) by initiative
  • Certified Treasury Professional (CTP) from Association for Financial Professionals (AFP)
  • Certified Gaming Officer (CGO) from Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Certified Risk Professional (CRP) focused on Gaming & Hospitality Industry by framework
  • Certified Casino CAGE Operations Specialist (CCOS) by Summit Group
  • Certified Bankruptcy and Insolvency Officer (CBIO) from Vantage
  • Certified in Retail Store Cash Auditing Techniques by framework
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)

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