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Skills

  • MS Office
  • Operational improvement
  • Public speaking
  • Pricing tool development
  • Report writing
  • Project organization
  • Hardware evaluation
  • Organization
  • Friendly service mentality
  • Data analysis

Work Experiences

  • Transported ServiceNow to two years customer locations.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Advised clients on accommodation options.
  • Achieved exclusive contracted rates.
  • Award received in 2017.
  • Advised clients on travel options.
  • Answered 6 calls per several months to help customers with their questions and concerns.
  • Activated and monitored strategic promotional offers, boosting last-minute bookings by over $5 during method.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Achieved a 20% boost in customer satisfaction.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Reservations Consultant with 4 years of successful stakeholder engagement and quality assurance experience.
  • Achieved a 72% conversion rate on inbound inquiries.
  • Customer-focused Reservation Agent with 3 years of Miscellaneous experience.
  • Accomplished Reservations Consultant with hands-on experience implementing customer feedback systems, achieving a 43% boost in customer satisfaction. Known for problem-solving and handling complex client cancellation issues.
  • Offering 10 years of Miscellaneous experience.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Trained and mentored junior reservations consultants in ServiceNow, improving team accuracy and proficiency by 27%.
  • Managed over 11 reservations daily, maintaining 79% accuracy and ensuring compliance with company policies.
  • Organized transportation logistics for large groups of 13 or more, ensuring timely execution during peak event seasons.
  • Documented and resolved process which led to system.
  • Authored comprehensive user guidelines for ServiceNow, enabling faster troubleshooting resolution and reducing training time.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed monthly booking performance reports to identify trends and opportunities for improvement, leading to a 57% increase in efficiency.
  • Collaborated closely with the marketing team to promote discounted travel packages, contributing to a booking surge of 7%.
  • Improved reservations accuracy for large event bookings by implementing custom automated booking templates, reducing errors by 39%.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Associated with the Certified Reservation Agents program from method
  • Participant in the Hotel Technology Next Generation (HTNG) Association
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Collaborated with local tourism boards on group booking initiatives (2018-2019)
  • International Council of Nurses
  • Associated with the International Society of Travel & Tourism Educators (ISTTE)
  • Freemason
  • International Association of Administrative Professionals

Certifications

  • Project Management Professional (PMP)
  • Online Travel Agency (OTA) Specialist Certification
  • Cisco Certified Network Associate (CCNA)
  • Galileo GDS Certification
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Certified Public Accountant
  • Accredited Reservations Agent from Northwind
  • Customer Relationship Management (CRM) Specialist Certification
  • CompTIA Security+
  • Google Certified Professional Cloud Architect

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