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Skills

  • Patient documentation error reduction
  • Patient intake process redesign
  • Emergency room capacity management
  • ICD-9 forms
  • EMR / EHR
  • Case management
  • Family planning services education
  • Emergency case handling
  • Oxygen saturation standards
  • Tracheostomy care

Work Experiences

  • Analyzed triage data trends over process.
  • Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices.
  • Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 9 patients on a daily basis.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.
  • Gave medications and treatments to patients and tracked their responses while collaborating with healthcare teams to adjust treatment plans.
  • Adhered to a less than 4% non-critical wait time threshold.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Provided patient education and advice on a variety of topics, including pre- and post-operative instructions, medication administration, follow-up appointments, and symptoms that should be treated as an emergency.
  • Audited charts and reviewed clinical documents to ensure accuracy.

Summaries

  • Patients were walked through the process of receiving medical attention, case files were handled, and patients were advised on the nature of their condition and the need for physician consultation.
  • Adopted modern triage tools.
  • Costs were consistently reduced while profits were increased.
  • Triage Specialist is a multi-talented Triage Specialist who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 16% improvement in patient flow efficiency.
  • Professionally trained with client relations and strategic planning abilities.
  • Triage Specialist with 9 years of successful process improvement and cross-functional collaboration experience.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.

Accomplishments

  • Designed a tiered triage response based on acuity assessments, reducing time to initial treatment for critical patients by 48%.
  • Played a key role in the development of triage assessments used during infectious outbreak situations, ensuring containment and reducing spread by 84%.
  • Maintained up-to-date certification in Six Sigma, ensuring that triage protocols followed the latest standards to improve patient outcomes.
  • Redesigned triage protocols resulting in more effective allocation of emergency medical resources, enabling a reduction in critical patient wait times by 60%.
  • Collaborated closely with clinical leadership to restructure triage processes, reducing staff workload by 32% and improving resource allocation.
  • Reduced triage waiting times for critical patients by optimizing triage software and applying evidence-based triage techniques, achieving a 38% reduction in wait time.
  • Implemented training programs for 18 staff members on triage documentation improvements, increasing compliance with regulatory standards by 33%.
  • Actively contributed to the development and launching of framework, reducing administrative time for patient intake by 67%.
  • Assisted in managing and training the triage team on implementing the latest triage protocols, fostering an increase in staff proficiency by 81%.
  • Utilized method to streamline patient intake, decreasing administrative errors by 78% in a busy care environment.

Affiliations

  • Toastmasters
  • Association of Air Medical Services (AAMS)
  • American Burn Association (ABA)
  • International Critical Incident Stress Foundation (ICISF)
  • Society of Women Engineers
  • International Association of EMTs and Paramedics (IAEP)
  • Jaycees
  • Emergency Nurses Association (ENA)
  • National Disaster Life Support Foundation (NDLSF)
  • Healthcare Emergency Resilience & Preparedness Coalition Member

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • National Emergency Medical Dispatcher Certification (NAED) - Harbor & Co.
  • Certified Public Accountant (CPA)
  • Certified Care Coordination and Transition Management (CCCTM) - American Academy of Ambulatory Care Nursing
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Cisco Certified Network Associate (CCNA)
  • Certified Triage Nurse (CTN) - Harbor & Co.
  • Emergency Triage and Rapid Treatment (ETAT) - World Health Organization
  • Certified Patient Experience Professional (CPXP) - Patient Experience Institute
  • Certified Child Life Specialist (CCLS) – Association of Child Life Professionals

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