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Skills

  • Microsoft Office
  • Cash Flow analysis
  • Time management skills
  • Vendor invoice processing
  • Customer satisfaction
  • Results-oriented
  • Heavy lifting
  • Tax preparation
  • Tax reporting
  • Excellent communication

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Collaborated effectively with cross-functional teams to resolve service issues in two languages, improving customer satisfaction scores by 80%.
  • Accomplished this over several months.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Achieved results within several months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Used implemented to resolve customer issues and complaints.
  • Managed a multi-line telephone system that handled over 3 calls per day on my own.
  • Communicated in category and program.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Expert in payment processing to reduce outstanding debt, fees, and interest.
  • Program professional with a strong understanding of numbers who is capable of managing multiple projects with tight deadlines.
  • Accounting principles, reconciliation procedures, report generation, and account payment processing are all areas of expertise.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Knowledgable in a variety of design and testing methodologies.
  • Professional accountant with extensive experience analyzing data and identifying areas for improvement.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Created
  • Design: Responsible for creative design for prominent system.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Assisted executives with complex travel itineraries, successfully coordinating multilingual itineraries and bookings, resulting in smooth operations for 14 international business trips.
  • Consistently exceeded department performance benchmarks in managing 6 daily client interactions across both category and metric, contributing to an overall customer satisfaction rate increase of 34%.
  • Integrated
  • Expanded company’s bilingual service offerings by translating corporate marketing materials, contributing to a 59% rise in leads from non-English-speaking clients.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Reduced
  • Efficiently managed executive calendars using QuickBooks, scheduling international meetings in multilingual formats for 13 high-profile clients.

Affiliations

  • National Association of Bilingual Receptionists
  • Healthcare Administrators Association - Bilingual Focus
  • National Customer Service Association - Bilingual Division
  • Rotary International
  • International Association of Administrative Professionals
  • International Association of Communication Access Professionals (IACAP)
  • Institute of Certified Professional Receptionists (ICPR)
  • Lions Club
  • Bilingual Receptionists Network Group
  • International Council of Nurses

Certifications

  • Certified Administrative Professional (CAP)
  • National Interpreter Certification (NIC) - system / standard
  • Certified in Cross-Functional Team Collaboration (CCFTC) - Lakeside Partners
  • Certified Telephone Operator (CTO) - Summit Group
  • Project Management Basics Certification - Summit Group
  • Certified Public Notary in standard / Seattle
  • Microsoft Office Specialist (MOS) 2016
  • Certified International Business Communications Professional (CIBCP)
  • Certified Office Assistant (COA)
  • Certified Protection Officer (CPO)

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