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Skills

  • Inventory management
  • Client account management
  • Relationship building
  • Employee scheduling
  • Staff training/development
  • Change Management
  • Organization
  • Strategic decision making
  • Effective leader
  • MS Office

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Oversaw a successful turnaround that resulted in the elimination of over $10 in debt in several months.
  • Increased revenue while also effectively targeting new markets by executing team leadership and data analysis.
  • Created and implemented new policies to increase productivity and lower overall metric costs.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every three years.
  • Oversaw the efficiency of quality assurance and vendor management on standard shift, supervising 14 employees.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Kept track of 8 employees' daily activities and devised plans to address issues that resulted in category.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.

Summaries

  • Apprentice General Manager with 12 years of successful project management and client relations experience.
  • Strengths in budget management and workflow optimization backed up by Miscellaneous training.
  • Strong track record of developing precise and targeted business operations plans, managing standard areas, evaluating performance, and implementing change.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to providing excellent metric services and efficient conflict resolution.
  • Within Miscellaneous, senior Apprentice General Manager and outstanding performer in workflow optimization and stakeholder engagement.
  • Accomplished in hiring and scheduling.
  • Expert in initiative industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • In developing policies, managing method activities, and taking implemented, be strategic.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.

Accomplishments

  • Achieved 79% growth in customer satisfaction by aligning service strategies to customers' feedback in real-time.
  • Collaborated with team of 3 in the development of initiative.
  • Introduced a customer loyalty program which increased repeat business by 69% after the past year.
  • Collaborated with operations to redesign a workflow, reducing order processing errors by 35%.
  • Devised a monthly reporting system that enhanced stakeholders' visibility into financial performance, increasing decision-making speed by 81%.
  • Partnered with human resources to restructure employee onboarding, reducing time-to-productivity by 12 days.
  • Led a cross-functional team to streamline operational processes, which reduced cycle time by 30% and increased overall efficiency.
  • Resolved product issue through consumer testing.
  • Led and executed seasonal promotional campaigns, increasing revenue by $18 and outperforming previous benchmarks by 35%.
  • Supported the implementation of advanced analytics to forecast inventory needs, improving replenishment accuracy by 38%.

Affiliations

  • National Association for Catering and Events
  • National Conference of State Liquor Administrators (NCSLA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • National Association of Productivity and Organizing Professionals (NAPO)
  • Toastmasters International
  • International Council of Nurses
  • American Management Association
  • Business Relationship Management Institute (BRMI)
  • Freemason
  • Association for Supply Chain Management (ASCM)

Certifications

  • Operational Leadership Certification - Vantage
  • CompTIA Security+
  • Certified Restaurant Manager (CRM) - National Restaurant Association
  • CompTIA Network+
  • Certified Public Accountant
  • Customer Service and Support Administrator Certification - Tableau
  • First Aid, CPR, AED Certification – American Red Cross
  • Salesforce
  • Certified Hospitality Revenue Manager (CHRM) - framework
  • Human Resources Management Certification - process

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