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Skills

  • Time management and prioritization
  • Cost reduction techniques
  • Project development
  • Advanced problem solving
  • Coaching and mentoring
  • Product development
  • Change Management
  • Business operations
  • Customer service
  • Employee scheduling

Work Experiences

  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Kept the system workspace clean and organized by working closely with employees to systemize tasks.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Trained, coached and mentored staff to support smooth adoption of new process program.
  • Worked with assistant managers to open and close the procedure office, as well as handle large transactions and inventory management.
  • Was able to save money by effectively negotiating contracts for more favorable terms.

Summaries

  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Achieved metric during a Six Sigma audit.
  • With 6 years of experience planning, leading, and improving project management functions, I am an enthusiastic leader.
  • Customer-focused General Manager with 8 years of experience who is committed to expanding risk assessment and stakeholder engagement.
  • Expert in initiative industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Within Miscellaneous, senior Apprentice General Manager and outstanding performer in workflow optimization and stakeholder engagement.
  • Well-versed in strategic planning and a stickler for deadlines.
  • Accomplished in hiring and scheduling.
  • Apprentice General Manager with 12 years of successful project management and client relations experience.

Accomplishments

  • Revamped company-wide hiring protocols, reducing time-to-fill positions by 3 weeks and improving hire quality ratings by 77%.
  • Partnered with human resources to restructure employee onboarding, reducing time-to-productivity by 12 days.
  • Achieved 79% growth in customer satisfaction by aligning service strategies to customers' feedback in real-time.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained daily and weekly performance dashboards, leading to a visible increase of 17% in operational KPIs.
  • Supported the implementation of advanced analytics to forecast inventory needs, improving replenishment accuracy by 38%.
  • Mentored a team of 5 managers, resulting in 11 internal promotions and a 45% retention rate over the past year.
  • Worked with the marketing team to develop promotions that increased customer traffic by 34% during off-peak hours.
  • Collaborated with the sales department to develop and implement training programs, increasing sales by 25% within 6 months.

Affiliations

  • American Marketing Association (AMA)
  • Certified Manager Certification (CM) from ICPM
  • Association for Talent Development (ATD)
  • Society of Human Resource Management
  • American Marketing Association
  • Hospitality Financial and Technology Professionals (HFTP)
  • National Conference of State Liquor Administrators (NCSLA)
  • International Association of Administrative Professionals
  • Council on Hotel, Restaurant, and Institutional Education (CHRIE)
  • Project Management Institute

Certifications

  • Hospitality Technology Professional (HTP) - system
  • Certified Hospitality Supervisor (CHS) – American Hotel and Lodging Educational Institute
  • Certified Revenue Cycle Specialist (CRCS)
  • Certified Hospitality Trainer (CHT) - metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Maintenance & Reliability Professional (CMRP)
  • Certified Front Desk Manager (CFDM) - Ironclad Systems
  • CompTIA Security+
  • Certified Hotel Administrator (CHA) - category

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