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Skills

  • Inventory management
  • Entertainment
  • RFI Scanners
  • Group oversight
  • Customer engagement strategies
  • Insurance billing
  • Operational improvement
  • Cross-promotional partnership building
  • Planning and coordination
  • Small group leadership

Work Experiences

  • Awarded for group engagement.
  • Conducted tours through Columbus.
  • Achieved 80% growth in virtual tour attendance.
  • Provided information on locations throughout the Austin area through narratives, relaying lesser-known stories for interest.
  • Finished process of project, which resulted in framework.
  • Obtained tickets and fees from individuals and larger groups prior to the start of the tour.
  • Assisted in the creation of program procedures.
  • Kept visitors and tourists entertained with a variety of props and signs in order to ensure maximum engagement, enjoyment, and lasting memories.
  • Collaborated with marketing to promote tour packages.
  • Established long-term relationships with local partners such as restaurants, cafes, museums, and concert halls so that visitors could independently explore the city.

Summaries

  • With bilingual verbal and sign language abilities, she is a natural public speaker.
  • Travel and Hospitality student seeking hands-on experience through an internship in client relations.
  • Looking for a job as a tour guide with a travel company.
  • Tour guide with degrees in history and communications who is focused and energetic.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Professional tour guide with a passion for creating unforgettable experiences.
  • Results-oriented Travel and Hospitality professional with quality assurance, stakeholder engagement, and quality assurance strengths.
  • Achieved 52% growth in cross-promotional opportunities.
  • Professional in the hospitality industry with extensive knowledge of the area's history.
  • Knowledge of Jira in depth, as well as data analysis and quality assurance abilities.

Accomplishments

  • Improved team efficiency by establishing a cross-training program for new and existing guides, reducing time-to-productivity by 82%.
  • Coordinated large-scale events and private tours for VIP guests, achieving a 44% satisfaction rate based on post-tour surveys.
  • Formulated comprehensive tour guide training materials, reducing onboarding time for new hires by 30% while improving knowledge retention.
  • Increased tour group size from 8 to 3 participants without sacrificing personal engagement, contributing to a measured rise in ratings.
  • Organized community outreach and educational tours for local schools, increasing awareness of cultural history and generating 12 in donations.
  • Created bilingual tour programs in Portuguese to accommodate international guests, increasing attendee participation by 21% per quarter.
  • Regularly adjusted tours in response to guest feedback, increasing average tour rating by 31% over a one year period.
  • Received Employee of the Year for outstanding customer service and tour satisfaction, with an average feedback rating of 9/5 from 8 reviews in 2019.
  • Partnered with travel agencies and hotels to offer exclusive bundled tours, increasing business network visibility and growing reservations by 19%.
  • Volunteered as company spokesperson at process, enhancing company’s visibility as local tour leader and increasing inquiries by 28% after the event.

Affiliations

  • Participated in the Seattle Heritage & Cultural Tourist Association, focusing on sensitive historical presentation and inclusivity.
  • Active participant in the International Association of Tour Directors and Guides (IATDG) annual symposiums to develop impromptu problem-solving skills.
  • Volunteer for the Local Historical Society, conducting citywide walking tours with a focus on historical preservation and narrative authenticity.
  • Lead Contributor for the International Museum Guide Forum, developing tourist-friendly practices for historical site presentation.
  • Member of the National Outdoor Leadership School (NOLS), enhancing outdoor leadership and emergency response skills in wilderness and city settings.
  • Certified Foreign Language Tour Specialist via the Japanese Tourism Bureau, fostering a welcoming environment for non-native speakers.
  • Affiliated with the International Ecotourism Society (TIES), integrating eco-conscious strategies into daily operations.
  • Certified Tour Guide Educator through Northwind, responsible for training new hires in guest safety and customer engagement.
  • Completed Diversity & Inclusion in Tourism training by program, focused on cultural sensitivity and representation in tour guiding.
  • Contributing Member of the World Federation of Tour Guide Associations (WFTGA), collaborating globally on service excellence.

Certifications

  • CompTIA Security+
  • Customer Service for Tourism Professionals Certification, Northwind – 2022
  • Certified Heritage Interpreter (CHI), Interpret Europe
  • EcoTour Guide Certification, International Ecotourism Society (TIES)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cultural Tourism Certification, World Federation of Tourist Guide Associations (WFTGA)
  • Responsible Travel Guide Certification, Responsible Travel – 2022
  • Certified Interpretive Guide (CIG) - standard
  • Microsoft Office Specialist (MOS)
  • Professional Travel Guide Certification, International Guide Academy (IGA)

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