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Skills

  • Document scanning
  • Budgets
  • Conducting fittings
  • Appointment scheduling
  • Clerical support
  • Food preparation
  • Operational improvement
  • Inspection reviews
  • Risk management processes and analysis
  • Report writing

Work Experiences

  • Achieved faster delivery times.
  • Achieved zero violations over 15 years.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Assisted patients in choosing eyeglass frames that were appropriate for their prescription and style preferences.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Set up attractive displays, shared current promotions, and provided excellent customer service to increase customer satisfaction.
  • Achieved a 44% improvement in testing accuracy.
  • Taught clients how to adjust to, wear, and care for their eyeglasses.
  • Created multi-threaded admin web applications based on program.
  • Used lensometers, such as category, to orient and mark uncut eyeglass lenses.

Summaries

  • 26% patient satisfaction.
  • Assists customers in making decisions that meet their professional, personal, and lifestyle needs.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Working well with Optical Technicians to serve patients and provide expert eye care is a consistent history.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Maintained a clean store and educated customers on the differences between the various lenses and frames available.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • With method establishment, I'm looking for a new professional challenge.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.

Accomplishments

  • Coached optical assistants to double-check prescriptions, reducing errors and resulting in an improved customer experience rating by 48%.
  • Worked closely with ophthalmologists for visual acuity assessments, leading to faster diagnostic turnovers, improving patient throughput by 18%.
  • Executed repair and adjustments on glasses frames with a precision rate of 64%, reducing return visits due to misalignments.
  • Collaborated with optometrists to accurately fill prescriptions, resulting in a customer satisfaction increase of 31% in several months.
  • Ensured accurate insurance coding and timely submissions, resulting in an increase of $4 in recovered payments for the optical department.
  • Increased sales 7% over 18 months.
  • Resolved product issue through consumer testing.
  • Conducted staff training on optical equipment handling, which reduced equipment damage incidents by 30%.
  • Led a team of optical technicians to process 16 pairs of glasses per day, maintaining a 57% precision rate on all orders processed.
  • Implemented an efficient workflow model for reviewing prescriptions, reducing operational delays by 3 minutes per client interaction.

Affiliations

  • Association of British Dispensing Opticians (ABDO)
  • Society of Human Resource Management
  • Participant in the State Opticians Association 2024
  • Committee Member of the Global Myopia Education Board
  • American Society of Safety Professionals
  • International Opticians Association (IOA)
  • Certified Ophthalmic Assistant through process
  • Freemason
  • Toastmasters
  • International Society of Contact Lens Specialists (ISCLS)

Certifications

  • Certified Optical Inventory Management Specialist - Summit Group
  • Eye Exam Pretesting Procedures Certification - Meridian
  • ExamMaster® Clinical Skills in Optical Science Certification
  • Point-of-Sale Optical Product Training - Salesforce
  • Certified Mentor for New Optical Technicians - Northwind
  • Universal Safety Standards for Optical Labs - Columbus
  • Training in Blue Light Glasses Technology - 2019
  • First Aid/CPR Certified
  • Certified Dispensing Optician (CDO) - Georgia
  • Certified Ophthalmic Assistant (COA) - Seattle

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