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Skills

  • Cross-Agency Collaboration
  • Communications
  • Emotional support
  • Risk assessment and mitigation
  • Anti-piracy compliance checks
  • Counter-terrorism intelligence gathering
  • First Aid care
  • Seating arrangement optimization
  • Relationship development
  • Comprehensive security audits

Work Experiences

  • Streamlined deplaning and enplaning systems to reduce 18% of common problems, such as category and process.
  • Achieved results within two years.
  • Posted flight information on the flight board to keep passengers informed.
  • Assisted in the setup of a new Tableau tool.
  • Interacted directly with customers and team members in order to maintain a high level of customer service, resulting in a 17% increase in customer service ratings.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Checked passengers in for international flights by taking their luggage and double-checking their travel documents.
  • Used the public address system to announce delays and departures as well as provide updates.
  • Transported ServiceNow to the past year customer locations.

Summaries

  • Adept in facilitating cross-agency collaborations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expertise in assisting handicapped and elderly people, as well as managing air freight.
  • Within Miscellaneous, senior Boarding Officer and outstanding performer in data analysis and cross-functional collaboration.
  • Costs were consistently reduced while profits were increased.
  • Boarding Officer committed to security and compliance.
  • Boarding Officer with knowledge of international maritime regulations.
  • Boarding Officer with demonstrated expertise in the interception of suspicious vessels, leading to the prevention of 5 illegal entries and safeguarding maritime borders in high-risk areas.
  • Boarding Officer with comprehensive knowledge of international maritime regulations, ensuring complete operational compliance and protecting organizations from costly delays and penalties.
  • Bringing 16 years of experience to a new full-time position.

Accomplishments

  • Coordinated multi-national escort operations for high-risk cargos in Boston, ensuring safe passage without any security incidents.
  • Ensured compliance with international environmental regulations by identifying 7 vessels emitting dangerous pollutants, resulting in reduced environmental risk.
  • Hosted workshops on emergency response readiness, directly improving vessel crew response times to simulated threats by 15%.
  • Oversaw safe boarding, inspection, and clearance of vessels carrying hazardous materials, resulting in zero safety violations over several months.
  • Host continuous safety drills with maritime teams to prepare for high-pressure situations, drastically improving response times by 15%.
  • Managed emergency response operations during method, reducing damage by 44%, preventing potential loss of life and cargo.
  • Resolved product issue through consumer testing.
  • Led a multi-agency anti-smuggling operation that resulted in the seizure of 11 kilograms of contraband and the detainment of 3 suspects.
  • Enhanced international partnerships with maritime authorities in Phoenix, resulting in cooperative operations that improved vessel safety and security.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association of Marine Aids to Navigation and Lighthouse Authorities (IALA)
  • International Ship and Port Facility Security (ISPS) Group
  • Society for Underwater Technology (SUT)
  • American Society for Industrial Security (ASIS) International – Maritime Security Council
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Institute of Chartered Shipbrokers (ICS)
  • American Medical Informatics Association
  • International Seafarers' Welfare and Assistance Network (ISWAN)
  • American Marketing Association

Certifications

  • Transportation Worker Identification Credential (TWIC) metric
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • U.S. Coast Guard Boarding Officer Qualification
  • Certified Anti-Terrorism Officer (ATO) by framework
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Small Vessel Operations Certification
  • U.S. Coast Guard Boating Safety Course Completion 2020
  • Certified Information Privacy Professional (CIPP/E)

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