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Skills

  • Supply chain optimization
  • Trend forecasting
  • Proficient in Workday
  • Customer retention
  • Schedule management
  • Administrative support
  • Compensation/benefits administration
  • Insurance billing
  • Planning and coordination
  • CCTV

Work Experiences

  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Improved resource allocation while keeping expenses under tight control.
  • Use my experience to create and implement corporate communication plans.
  • Created reports that included project information and forecasts.
  • Promoted professional skill development in process and category employees through effective training, management, and motivation.
  • Developed effective 17 month business plans to help strategic decision-makers focus on achieving long-term goals.
  • Negotiated with program vendors to get the best price on procedure products, resulting in a profit margin increase of 7%.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Was in charge of the day-to-day operations of procedure business, which included 14 employees spread across 15 locations.
  • Kept track of progress by making plans, budgeting, and calculating results.

Summaries

  • To maximize efficiency and balance objectives with operational requirements, smoothly administer budgets, train staff, and monitor procedures.
  • OSHA certified
  • Engaging personality, service-oriented background, and expertise in workflow optimization.
  • Even in high-pressure situations, able to remain calm and composed.
  • Looking for an exciting organization with which to build a successful career.
  • Strong technical skills and experience in client relations.
  • Multi-Unit Operation Manager and team leader with 3 years of experience in framework settings.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Strategic thinker with expertise in client relations.
  • Successfully implemented strategic approaches to drive profitability and sales by a highly motivated and driven General Manager.

Accomplishments

  • Streamlined supply chain processes, lowering delivery times by 9%, and increasing product availability throughout the Raleigh store network.
  • Forecasted sales trends using quantitative analysis to optimize ordering, avoiding over or under-stocking, and boosting profit margins by 41%.
  • Improved forecast accuracy by 56% through the use of data analytics, optimizing inventory management across 8 stores.
  • Successfully executed cost-saving initiatives that reduced operational expenses by 16% annually without compromising customer experience or service quality.
  • Led efforts to standardize inventory controls across 11 locations, reducing stock discrepancies by 22% and improving inventory turn rates significantly.
  • Conducted regular operational audits across all stores, catching and resolving inventory losses, resulting in a 41% reduction in shrinkage over one year.
  • Reduced equipment downtime by implementing a routine maintenance strategy, contributing to a 78% increase in efficiency across retail locations.
  • Implemented dynamic pricing strategies after analyzing sales data, resulting in a 58% boost in average transaction value across all assigned stores.
  • Successfully launched 16 new retail outlets in Seattle, scaling operations while maintaining consistent profitability metrics.
  • Optimized store layouts based on foot traffic analysis, resulting in a 37% increase in customer engagement and impulse purchases.

Affiliations

  • Affiliate of the Leadership Development Institute (LDI), customizing team training programs for operational leaders.
  • Certified Green Business Coordinator through the Meridian, focusing on sustainable operations and environmental compliance.
  • Member of the National Supply Chain Professionals Association (NSCPA), focusing on inventory systems and streamlined logistics.
  • Certified in Advanced Retail Strategy by Cedar Works, enhancing skills for revenue growth in multi-unit locations.
  • Member of the Society for Industrial and Organizational Psychology (SIOP), specializing in team dynamics and conflict resolution best practices.
  • Co-Chair, Brightline Operations and Logistics Working Group, focused on process innovations across multi-location businesses.
  • Leadership and Management Certification from the Association for Talent Development (ATD), emphasizing training programs and team development.
  • Attended the Multi-Unit Leadership Summit, with a focus on scalability issues and best practices for team incentive programs.
  • Active participant in International Facility Management Association (IFMA) discussions, contributing to ongoing facilities maintenance improvements.
  • Active participant, Multi-Site Leadership Academy (MSLA), specializing in team dynamics and conflict resolution across locations.

Certifications

  • Certified Professional in Supply Management (CPSM)
  • Google Certified Professional Cloud Architect
  • American Academy of Financial Management (AAFM)
  • Certified Multi-Unit Leadership Professional (CMULP)
  • Certified Public Accountant (CPA)
  • ServSafe
  • Strategic Management Certification – framework
  • SHRM Certified Professional (SHRM-CP)
  • Facilities Management Professional (FMP) – framework, 2021
  • Certified Public Purchasing Officer (CPPO)

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