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Skills

  • First Aid/CPR
  • Profit and loss accountability
  • MS Office
  • Planning and coordination
  • Recruiting and Hiring
  • Inventory management
  • Business operations
  • Invoice generation
  • Employee retention strategies
  • RFI Scanners

Work Experiences

  • Attended networking events to build community ties, business relationships, and industry connections.
  • Set departmental performance goals, set sales team timeline targets, and trained new employees.
  • Reduced financial discrepancies by 8% by implementing project management and client relations.
  • Was in charge of 11 employees through training, mentoring, implemented, and improved.
  • Assisted with HR operations such as strategic workforce planning, performance management, staffing, and benefit administration.
  • Achieved 57% decrease in operational downtime.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Achieved 4 consecutive months without a reported injury.
  • Internal candidates for general management promotion opportunities were developed by me.

Summaries

  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • Expert in system with a strong aptitude for coordinated and launched.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multi-Unit Operation Manager is a determined Multi-Unit Operation Manager with excellent customer service skills.
  • Results-oriented Miscellaneous professional with workflow optimization, vendor management, and cross-functional collaboration strengths.
  • SAP and Jira experts with exceptional interpersonal skills.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Multi-Unit Operation Manager with extensive experience in data analysis and project management.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Multi-Unit Operation Manager.

Accomplishments

  • Drove digital transformation by implementing a mobile payment option across 15 stores, leading to a 25% increase in transaction speed.
  • Initiated upselling training workshops that raised per-unit sales by 32% across 13 stores under my supervision.
  • Enhanced multi-unit performance by implementing a regional manager scorecard system, which provided visibility and accountability, driving a 36% increase in store productivity.
  • Introduced employee training programs focused on cross-department collaboration, resulting in a 61% increase in employee satisfaction and improved internal communication.
  • Re-engineered customer return processes, reducing return resolution time by 2% and improving overall customer satisfaction ratings.
  • Enhanced employee retention through the development of a comprehensive rewards program, decreasing store-level staff turnover by 56%.
  • Led technology upgrades for 6 locations, integrating new automation tools that resulted in a 30% reduction in manual labor costs.
  • Streamlined supply chain processes, lowering delivery times by 9%, and increasing product availability throughout the Raleigh store network.
  • Coordinated cross-location marketing campaigns, contributing to a 16% uplift in regional sales within one year.
  • Optimized store layouts based on foot traffic analysis, resulting in a 37% increase in customer engagement and impulse purchases.

Affiliations

  • Co-Chair, Brightline Operations and Logistics Working Group, focused on process innovations across multi-location businesses.
  • Board member of Operations Executives Mastermind Group (OEMG), sharing insights on multi-unit management and team leadership development.
  • Certified in Project and Process Management from the American Management Association, with an emphasis on multi-location coordination.
  • Member of the International Council of Shopping Centers (ICSC) for strategic insights on retail real estate and multi-unit operation trends.
  • Contributor to the Restaurant Technology Network (RTN), advancing in POS tech and mobile order integration across businesses.
  • Certified in Financial Planning & Analysis by the Corporate Finance Institute (CFI) with a focus on cost management techniques.
  • Affiliate of the Leadership Development Institute (LDI), customizing team training programs for operational leaders.
  • Member of the Council of Supply Chain Management Professionals (CSCMP), sharing advancements in inventory auditing and stockroom management.
  • Member of the National Restaurant Association (NRA), participating in roundtables on operational efficiency and labor management.
  • Affiliated with the Multi-Unit Leadership Program by Ironclad Systems, focusing on high-growth strategies for multi-location businesses.

Certifications

  • Certified Retail Operations Manager (CROM) - framework
  • CompTIA Network+
  • Customer Service Excellence Certification Lakeside Partners
  • Project Management Professional (PMP) - procedure
  • Certified Business Operations Manager (CBOM) - category, 2015
  • Facilities Management Professional (FMP) – framework, 2021
  • SAP Certified Application Associate
  • Project Management Professional (PMP)
  • Association for Project Management (APM)
  • Licensed General Contractor Oregon

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