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Skills

  • Team management
  • High-volume sales environment expertise
  • Budgets
  • Distribution center management
  • Cross-functional team collaboration
  • MS Office
  • Strategic selling
  • Team leadership and development
  • Energy-saving initiatives
  • Employee coaching and mentorship

Work Experiences

  • Conducted research to find appropriate answers to customer questions.
  • Educated customers about promotions to increase sales.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved 63% of quarterly revenue goals.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 8% increase in efficiency.
  • Analyzed sales trends.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved store of the year award in 2019.
  • Achieved a 64% improvement in productivity.
  • Devised and coordinated metric and framework strategic plans, resulting in a $12 increase in sales revenue within one year.

Summaries

  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Analytical leader with a proven record.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Achieved 64% growth in key financial metrics.
  • Achieved a 16% decrease in supply costs.
  • Clear understanding of team leadership and budget management as well as project management training.
  • Achieved a 35% rise in sales.
  • Within Miscellaneous, senior Automotive Store Manager and outstanding performer in risk assessment and stakeholder engagement.
  • Client-facing professional with a positive attitude and expertise in process improvement and team leadership.
  • Automotive Store Manager with 8 years of experience supervising employees in standard environments.

Accomplishments

  • Collaborated with automotive suppliers to negotiate better pricing, reducing inventory costs by 46%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established store goals in line with corporate expectations, achieving annual revenue growth of 41%.
  • Collaborated with team of 11 in the development of system.
  • Directed a 17 team to achieve the highest customer satisfaction rating in the region for two consecutive years.
  • Facilitated the launch of Jira in the region, resulting in 18% growth in revenue within the first the past year.
  • Documented and resolved framework which led to method.
  • Collaborated with marketing teams to launch digital ad campaigns, driving an influx of new customers and increasing foot traffic by 29%.
  • Trained junior associates in key procedures such as customer service, inventory management, and sales techniques, which improved team productivity by 37%.
  • Led team of 5 employees in daily automotive retail operations, ensuring smooth, efficient, and customer-oriented processes.

Affiliations

  • Small Business Management Association (SBMA) - Member since 2019, implementing operational strategies directly impacting bottom-line revenues.
  • Association of Information Technology Professionals
  • National Institute of Automotive Technology (NIAT) - Achieved certification in advanced automotive service technology applications.
  • International Association of Business Communicators (IABC) - Applied techniques enhanced communication between employees and customers.
  • Automotive Aftermarket Industry Association (AAIA) - Affiliation for networking with industry professionals and learning new market strategies.
  • American Society of Safety Professionals
  • Professional Retail Store Maintenance Association (PRSM) - Improved facility management techniques, reducing operational costs by 37%.
  • International Council of Nurses
  • International Automotive Technicians Network (iATN) - Modernized store diagnostics capabilities by participating in tech-focused instruction through the group.
  • Retail Industry Leaders Association (RILA) - Regular participant in initiatives focused on customer experience enhancement and retail operations efficiency.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Parts Specialist (CPS) – Automotive Aftermarket Suppliers Association
  • Basic Automotive HVAC Certification (Section 609)
  • Automotive Service Excellence (ASE) Certification
  • CompTIA A+ Technician
  • Automotive Dealership Management Certificate Cedar Works
  • Advanced Tire Sales Specialist – Tire Industry Association (TIA)
  • CompTIA Network+
  • EPA 609 Certification – Refrigerant Recovery and Recycling Meridian
  • Project Management Professional (PMP)

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