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Skills

  • Staff training
  • Communications
  • Network development
  • Customer relations
  • Client Relationship Management (CRM) Systems
  • Account development
  • Order processing
  • Merchandising expertise
  • Service agreements
  • Supervision

Work Experiences

  • Analyzed sales data and buyer behavior trends to improve upselling strategies, resulting in a 12% average increase per client order.
  • Collaborated on a website redesign project for lead generation, driving 59% more web traffic in 2019 and improving conversions by 8.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Closed over $10 in sales, which included preparing contracts and processing order forms each 6 months.
  • Conducted feedback sessions.
  • Contributed to 9 in additional annual revenue.
  • Achieved growth within 2023.
  • Achieved revenue growth over the past year.
  • Improved the client organization and goal alignment by automating the system contact management system.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.

Summaries

  • Articulate and customer-oriented catering professional who delivered 10% sales growth through tailored food tastings and high-touch service for prominent accounts.
  • Accomplished in maximizing vendor partnerships, saving costs through strategic contract negotiations, and growing profit margins by 4% in 2016.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Dedicated to providing excellent customer service.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Schedule flexibility and the ability to travel up to 9% of the time.

Accomplishments

  • Led venue negotiations for high-profile events, securing prime dates and locations at discounted rates, saving the company 9 annually.
  • Resolved product issue through consumer testing.
  • Initiated and led marketing campaigns targeting weddings and social events, resulting in a 69% increase in bookings during the three years period.
  • Closed 10 large-scale corporate catering deals in one year, generating 2 in additional revenue.
  • Documented and resolved metric which led to system.
  • Recognized as top performer by increasing both corporate and private event sales volume by 49% year-over-year.
  • Analyzed monthly sales data to forecast demand and adjust sales strategies, improving revenue projections by 43%.
  • Negotiated service upgrade packages, leading to a 46% increase in average client spend per event.
  • Built strong relationships with process vendors, ensuring consistent service quality while managing to reduce costs by 18% over one year.
  • Consistently maintained a client satisfaction rate of 50% through personalized service and attention to detail during event planning.

Affiliations

  • American Medical Informatics Association
  • Participation in Event Leadership Institute workshops
  • Contributor, The International Live Events Association (ILEA)
  • Member, Event Service Professionals Association (ESPA)
  • International Association of Administrative Professionals
  • Engaged in local Chamber of Commerce Hospitality and Event Management Committee
  • Active participant in local Restaurant and Catering Association Columbus
  • Certified in Event Management and Strategy by Northwind, 2024
  • Association for Computing Machinery
  • Certificate in Catering Management, Beacon Labs, 2022

Certifications

  • Certified Catering Consultant Exam (CCC)
  • Certified Meeting Professional (CMP)
  • Certificate in Service Excellence in Catering Sales and Marketing
  • Project Management Professional (PMP)
  • Certified Food Protection Specialist (CFPS)
  • Certified Public Accountant (CPA)
  • Corporate Event Sales Strategy Certification 2017
  • Certified Catering Professional (CCP)
  • Salesforce
  • Culinary Sales and Marketing Training Program Summit Group

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