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Skills

  • Business analysis
  • Customer retention strategies
  • Business Planning
  • Consulting
  • Operations management
  • Data collection and analysis
  • Contract Management
  • Multitasking in high-pressure environments
  • Team leadership and supervision
  • Cross-training Implementation

Work Experiences

  • Spoke with team members and management to get the most up-to-date information on venue attractions and related logistics.
  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
  • Achieved reduction over several months.
  • Revitalized the procedure area's operational structures and procedures in order to reduce turnover and waste, increase output, and improve overall quality.
  • Contributed to an additional 35% growth in VIP ticket sales.
  • Accurately forecasted staffing needs based on historical data and current trends, ensuring optimal team performance during high-volume events.
  • Decreased escalations to management by 59%.
  • Boosted ticket sales by 63% during off-peak periods.
  • Achieved 36% reduction in discrepancies.
  • Achieved an additional $6 in revenue.

Summaries

  • Gaming professional with a strong leadership background and a thorough understanding of related laws, best practices, and unauthorized behavior.
  • Production manager with extensive knowledge of Miscellaneous practices and regulatory requirements.
  • Shift Supervisor with 17 years of team leadership experience and extensive knowledge of process operations.
  • By using HubSpot to manage inventory levels, we were able to reduce downtime and backorders by 9%.
  • Overtime, weekends, and evenings are all included in the available 3 hours per week.
  • Shift Supervisor, Ticket Sales with 14 years of experience in casino security and gaming management.
  • Lifting 17 pounds and standing on feet for 5 hours per day is a comfortable position.
  • Dedicated to assisting team members in meeting or exceeding business objectives.
  • Accomplished Shift Supervisor known for using data-driven approaches to refine sales strategies, increasing revenue by 27% during peak seasons.
  • Achieved Innovation Award recognition in 2018.

Accomplishments

  • Implemented a loyalty program based on customer feedback, contributing to an increase in ticket renewal rates by 45%.
  • Awarded Outstanding Service Award for leading team to surpass quarterly ticket sales targets by 81%, directly enhancing revenue growth.
  • Coached team members on performance metrics, leading to a 36% improvement in overall employee efficiency and sales conversion.
  • Developed and implemented upselling program, increasing add-on sales by 83% and achieving a 73% increase in average ticket value.
  • Trained and mentored new hires on sales techniques and operational procedures, decreasing onboarding time by 67%.
  • Achieved Innovation Award for resolving a customer complaint decrease of 71% through improved team member conflict resolution training.
  • Reduced staffing turnover by 55% with the introduction of an employee reward initiative for hitting sales targets.
  • Contributed to Brightline’s objective of reducing turnover by 68% by offering personalized employee development plans.
  • Executed conflict resolution techniques, reducing ticket-related customer complaints by 40% and improving overall team morale.
  • Collaborated in the redesign of ticket layout and user experience based on customer feedback, increasing conversion rates by 59%.

Affiliations

  • Ticket Sales Operations Professional – Scrum Master, 2024
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Founding Member of Phoenix Service Revenue Group, 2021
  • Operations Manager Certification – procedure, 2023
  • Toastmasters
  • Certified in Performance Improvement Systems – Northwind, 2016
  • Partnership with process for Staff Development Programs
  • Ticketing Technology Implementation Member – 2023, Vantage

Certifications

  • Group Sales Handling and Optimization Certification by Ironclad Systems
  • Project Management Professional (PMP)
  • Certified Revenue Management Executive (CRME) by HSMAI
  • Certified Trainer in Ticket Sales Operations by metric
  • Ticketing Solutions Specialist Certification by category
  • Certification in Cross-Functional Team Leadership
  • POS/CRM Integration Specialist Certification by HubSpot
  • Ticketing and Sales Operations Certification by category
  • CompTIA Security+
  • Certified Group Sales Manager by framework

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