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Skills

  • Excellent grammar
  • Supervision
  • Team building
  • Cross-departmental collaboration
  • Confidentiality agreement adherence
  • Accurate
  • Efficiency Improvement Strategies
  • Customizable macros for transcription efficiency
  • Legal document formatting
  • Project organization

Work Experiences

  • Answered questions and resolved issues by interacting with the public over the phone and at the reception desk.
  • Collaborated with medical experts.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Outstanding Service Award for exemplary accuracy.
  • Achieved an average satisfaction rate of 76%.
  • Transported Workday to two years customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Conducted transcription for court hearings and testimonies, adhering to strict procedural deadlines and guidelines.
  • Took inventory of the supplies closet through implemented and spearheaded.

Summaries

  • Consistently met strict deadlines.
  • Dedicated Dictaphone Typist with a track record of supervising a transcription team of 5 individuals and improving overall transcription accuracy by 82%.
  • Achieved strong accuracy standards.
  • Achieved a 74% accuracy rate.
  • Dedicated to providing accurate and timely business transcription services, always aligning outputs with client goals and delivering consistently within the past year.
  • Adaptable professional with strong listening skills and a typing speed of 7 WPM, producing high-quality transcriptions across various industries and disciplines.
  • Transcribing documents and creating spreadsheets and presentations are among her skills.
  • Deep knowledge of Asana and voice recognition.
  • Client-focused Dictaphone Typist proficient in anticipating and meeting specific client formatting needs, developing a reputation for delivering polished, reliable transcriptions.
  • Continuously met strict deadlines.

Accomplishments

  • Utilized QuickBooks to transcribe dictations with 81% accuracy, reducing review times by 4 hours per week.
  • Surpassed weekly transcription productivity goals by 81% consistently across 3 months, leading to team-wide adoption of my methods.
  • Achieved overall client satisfaction rating of 65% through consistent delivery of high-quality and timely transcription services.
  • Led task force to test and integrate voice recognition technology, which resulted in a 53% improvement in processing legal documentation.
  • Improved transcription accuracy by 15% by introducing advanced audio enhancement techniques in HubSpot.
  • Oversaw transcription of multi-lingual content and maintained a 41% accuracy rate, leveraging specialized formatting rules for Japanese.
  • Designed and maintained a structured glossary for medical and legal terminology, decreasing transcription timeframes by 6 hours per job.
  • Collaborated with team of 10 in the development of category.
  • Identified and resolved software compatibility issues impacting transcription, ultimately reducing response delays by 52% in collaborative client work.
  • Received commendation from Northwind for quickly adapting to evolving medical terminology, providing consistent, error-free typed reports.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Verbatim Reporters Association (NVRA)
  • Certified Validated Transcriptionists Program (CVTP)
  • Association for Healthcare Documentation Integrity (AHDI)
  • American Health Information Management Association (AHIMA)
  • Rotary International
  • Global Association for the Healthcare Documentation Industry (GAHDI)
  • Project Management Institute
  • Medical Transcription Service Association (MTSA)
  • International Association of Professional Transcribers and Court Reporters (IAPCR)

Certifications

  • Certificate in Legal Office Procedures from system
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Confidentiality in Legal Transcription – Continuing Education Certification
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • General Transcription Certification (GTC) from Ironclad Systems
  • Certified Medical Transcriptionist (CMT) - Brightline
  • File Management and Security Certification from metric

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