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Skills

  • Client financial assessment
  • Bankruptcy guidance
  • Supervision
  • Bankruptcy recovery coaching
  • Client retention and results tracking
  • Escalation management
  • RFI Scanners
  • Cross-functional team collaboration
  • Operational improvement
  • Problem resolution

Work Experiences

  • Achieved results over a three years period.
  • Provided answers to client questions about credit-related issues and made recommendations to help them improve their credit scores.
  • Assumed leadership for corporate outreach events.
  • Advised clients about secured credit cards and other credit-building solutions, enabling 4 clients to secure their own cards and improve credit scores.
  • Analyzed credit reports to identify debt and devise the best debt consolidation or debt elimination strategies.
  • Achieved credit report corrections for 81% of clients.
  • Saved money by developing functional solutions to standard problems.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Assisted clients with high-interest credit card debt.
  • Kept my process knowledge up to date by doing vendor management and quality assurance.

Summaries

  • Strategic thinker with expertise in client relations.
  • Certified Credit Counselor is a hardworking and dependable Certified Credit Counselor who excels at performance reporting and project management.
  • Accomplished Certified Credit Counselor with strong negotiation skills, delivering 30% interest rate reductions for clients dealing with high-interest loans. Specializes in sustainable budgeting and clients’ long-term financial success.
  • Communicative and team-oriented, with ServiceNow expertise.
  • ITIL certified
  • Achieved measurable success based on unique client needs.
  • Risk assessment in system settings and risk assessment in performance reporting settings.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Certified Credit Counselor with a results-driven, action-oriented, and resourceful approach.
  • Accomplished Certified Credit Counselor.

Accomplishments

  • Worked with Asana to analyze and recommend personalized budgeting strategies, increasing disposable income for client portfolios by an average of 40%.
  • Guided clients through the process of securing alternative financing sources, with a success rate of 19% on refinancing applications within three years.
  • Implemented emergency financial planning sessions, providing immediate assistance to 13 households facing foreclosure risk.
  • Identified case resolution bottlenecks and implemented process improvements, reducing average case handling time by 46%.
  • Utilized detailed debt analysis to secure interest rate reductions across 8 client portfolios, leading to a cumulative savings of $5.
  • Streamlined debt repayment processes by automating payment plans, increasing payment consistency across 5 clients by 71%.
  • Enhanced company reputation by delivering superior service to delinquent account holders, resulting in 41% customer satisfaction increase and repeat business.
  • Developed a comprehensive referral program that bolstered client network growth, increasing referral-based enrollment by 41% over several months.
  • Led financial literacy campaigns across community partners, reaching over 15 individuals and reducing overall debt-to-income averages by 65%.
  • Collaborated with legal experts to resolve over 2 bankruptcy cases, ensuring that clients retained key assets and improved their financial health.

Affiliations

  • Certified Financial Health Counselor, process, 2022
  • Member, National Association of Certified Credit Counselors (NACCC), program
  • Advisory Board, Financial Literacy Education Network, North Carolina
  • Certified Credit Counselor, Financial Counseling Certification Program, 2024
  • Collaborator, Institution of Consumer Financial Education (ICFE), 2019
  • Volunteer, Bankruptcy Financial Education Program, Columbus
  • Certified Debt Management Counselor, category, 2021
  • Speaker, International Association of Professional Debt Arbitrators (IAPDA) Conference
  • Active Member, American Association of Credit Counselors framework
  • Collaborator, Homebuyer Counseling Outreach Program, Raleigh

Certifications

  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Financial Educator (CFE) – Heartland Institute of Financial Education (HIFE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Financial Literacy Counselor (FLC) – International Association of Financial Education (IAFE)
  • SAP Certified Application Associate
  • Certified Renter's Counselor (CRC) – National Association of Housing Counselors and Agencies (NAHCA)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Housing Counselor – National Industry Standards for Homeownership Education and Counseling

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