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Skills

  • Organization
  • Client satisfaction tracking
  • Insurance billing
  • Debt management strategies
  • Bankruptcy recovery coaching
  • Billing inquiry management
  • First Aid/CPR
  • Custom financial plan development
  • Addressing missed payments & delinquency
  • Relationship development

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Achieved a client satisfaction rate of 41%.
  • Saved money by developing functional solutions to standard problems.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved reductions of up to 24% in outstanding debt.
  • Analyzed credit reports to identify debt and devise the best debt consolidation or debt elimination strategies.
  • Used Power BI to compile data gathered from various sources.
  • Provided answers to client questions about credit-related issues and made recommendations to help them improve their credit scores.
  • Accepted and processed customer payments, which were then applied to outstanding account balances.
  • Developed a reputation for punctuality and hard work.

Summaries

  • Accomplished Certified Credit Counselor.
  • Achieved measurable success based on unique client needs.
  • Certified Credit Counselor is a hardworking and dependable Certified Credit Counselor who excels at performance reporting and project management.
  • Adaptive Certified Credit Counselor focused on producing tangible financial improvements for clients through comprehensive counseling programs, including procedure group education on credit and debt management, increasing financial literacy by 70%.
  • Standard and category have a proven track record.
  • Accomplished Certified Credit Counselor with strong negotiation skills, delivering 30% interest rate reductions for clients dealing with high-interest loans. Specializes in sustainable budgeting and clients’ long-term financial success.
  • Knowledge of Jira in depth, as well as process improvement and strategic planning abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved an average debt reduction of 53%.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.

Accomplishments

  • Counseled first-time homebuyers on managing mortgage debt effectively, leading to a 68% reduction in default risk among participants.
  • Resolved complex financial disputes by coordinating with legal teams, restoring credit for 5 clients within 6 months.
  • Developed a comprehensive referral program that bolstered client network growth, increasing referral-based enrollment by 41% over several months.
  • Guided clients through the process of securing alternative financing sources, with a success rate of 19% on refinancing applications within three years.
  • Led financial literacy campaigns across community partners, reaching over 15 individuals and reducing overall debt-to-income averages by 65%.
  • Utilized detailed debt analysis to secure interest rate reductions across 8 client portfolios, leading to a cumulative savings of $5.
  • Enhanced company reputation by delivering superior service to delinquent account holders, resulting in 41% customer satisfaction increase and repeat business.
  • Identified case resolution bottlenecks and implemented process improvements, reducing average case handling time by 46%.
  • Successfully integrated student loan repayment strategies into broader financial coaching plans, saving clients an average of $10 over the course of several months.
  • Led client retention initiatives that resulted in a 58% repeat customer rate and favorable recognition in Seattle's market.

Affiliations

  • Attendee, Annual Financial Counseling Conference, 2017
  • Member, Credit Repair Organizations Association (CROA), metric
  • Contributor, Consumer Debt Counseling Resources Association (CDCRA), 2021
  • Associate Member, Financial Counseling Association of America
  • Participant, Advanced Debt Consolidation Training
  • Committee Member, Consumer Credit Counseling Associations Network
  • Collaborator, Homebuyer Counseling Outreach Program, Raleigh
  • Member, Credit Builders Alliance (CBA), 2021
  • Affiliate, Association for Financial Counseling and Planning Education (AFCPE)
  • Speaker, International Association of Professional Debt Arbitrators (IAPDA) Conference

Certifications

  • Certified Debt Management Professional (CDMP) – Debt Education and Certification Foundation (DECAF)
  • Mortgage Ready Certified Professional (MRCP) – Credit Professionals International (CPI)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR
  • CompTIA Network+
  • Advanced Foreclosure Prevention Counselor Certification – NeighborWorks America
  • Credit and Budget Counseling Certification – American Credit Counselors Association (ACCA)
  • Housing Counseling Certification - method

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